Eileen Cullen
Trenton,NJ
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
25
25
years of professional experience
Work History
Server
New Ewing Diner
Ewing , NJ
03.2015 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Nevada Diner
Bloomfield, New Jersey
09.2008 - 12.2014
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Calculated charges, issued table checks, and collected payments from customers.
- Coordinated with kitchen staff to arrange menu tastings, enabling servers to describe dishes accurately and enthusiastically to guests.
Server
Crystal Palace Restaurant
Lakewood , NJ
09.2002 - 06.2008
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Customer Service Representative
Blockbuster Video
Freehold, New Jersey
10.1999 - 01.2002
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
GED -
Freehold Township High School
Freehold, NJ06-2020
Skills
- Food inspection
- Supply Restocking
- Guest Engagement
- Table Bussing
- Food Running
- Safe Food Handling
- Beverage Preparation
- Food Delivery
- Order Management
- Menu presentation
- Exceptional customer service
- Menu Memorization
- Dining customer service
- Order Accuracy
- Positive and professional
- Food safety understanding
- Effective customer upselling
- Sales expertise
- Special dietary requirements
- Strong Work Ethic
- Cash Handling
- Quality Control
- Liquor, wine, and food service
- POS operation
- Professional Appearance
- Suggestive Selling
- Guest Seating
- Check payment processing
- Price memorization
- Menu knowledge
- Point of Sale (POS) system operations
Timeline
Server
New Ewing Diner
03.2015 - Current
Server
Nevada Diner
09.2008 - 12.2014
Server
Crystal Palace Restaurant
09.2002 - 06.2008
Customer Service Representative
Blockbuster Video
10.1999 - 01.2002
GED -
Freehold Township High School