Eileen Lanham
Cottonwood Heights,UT
Summary
Experienced service industry professional with a strong track record in multitasking, customer service, and communication. Committed to providing exceptional customer satisfaction through hard work. Valued team player and dedicated employee.
Overview
13
13
years of professional experience
Work History
Counter/Inside Sales
H2O Co.
Salt Lake City, Utah
04.2015 - 11.2022
- Received orders through various channels such as walk-ins, phone calls, emails, text messages and fax machines.
- Processed returns and exchanges according to company policies.
- Sorted products and materials into predetermined sequences for display, packing, shipping and storage.
- Balanced daily receipts against sales transactions on POS system.
- Resolved customer complaints in a professional manner.
Production Coordinator
Tub City
Salt Lake City, Utah
05.2013 - 03.2015
- Coordinated and scheduled daily production activities to ensure efficient operations.
- Prepared and maintained accurate records of production processes, materials used, and finished products.
- Monitored inventory levels of raw materials and ensured timely replenishment.
- Coordinated with production and created schedules to meet promised delivery.
- Coordinated the logistics of product pick-up and delivery.
Operations Coordinator
Contessa Inc.
Salt Lake City, Utah
02.2010 - 03.2015
- Generated quotes and invoices for material procurement and installation.
- Coordinated transportation activities, including scheduling, routing, tracking, and documentation.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Ensured accurate completion of customs documents for international shipments as required by law.
- Relayed information between drivers and recipients regarding ETA and potential delays.
Skills
- Microsoft Office Suites
- Quickbooks
- Relationship Building
- Problem-solving aptitude
- Quality Control
- Decision-Making
- Multitasking
- Data Entry
- Logistics Coordination
Timeline
Counter/Inside Sales
H2O Co.
04.2015 - 11.2022
Production Coordinator
Tub City
05.2013 - 03.2015
Operations Coordinator
Contessa Inc.
02.2010 - 03.2015
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