Summary
Overview
Work History
Education
Skills
Timeline
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Eileen Lewis

Columbia,NJ

Summary

Customer Service Representative/Account Management Professional with a Fortune 100 company. Excellent interpersonal, verbal and written communications. Ability to multi-task and execute innovative decisions. Exhibits a high level of analytical and problem solving skills.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Borealis
08.2021 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered constant flow of customer calls with minimal wait times
  • Responded to customer requests for products, services and company information
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Givaudan Fragrances
08.2018 - 05.2021
  • Prepared, completed and processed customer account forms and database changes
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints,
  • Kept customer and system account information accurate and current to support timely resolution for all concerns
  • Streamlined operational efficiencies by managing accounts, contracts and processing system orders and cancellations..

Customer Service Representative

Honeywell International
08.2006 - 07.2015
  • Delivered a high level of service and support to each customer, paving the way for future business opportunities
  • Maintained a calm, professional demeanor with upset customers to de-escalate stressful situations
  • Responded proactively and positively to rapid change
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Medical Data Entry Specialist

Lab Q
Mount Olive, NJ
09.2022 - 01.2023
  • Used Microsoft Word and other software tools to create documents and other communications.

Education

Bachelor of Science - Speech Communication

State University College

Skills

  • SAP
  • Excel
  • Microsoft Word
  • Outlook
  • Lotus Notes

Timeline

Medical Data Entry Specialist

Lab Q
09.2022 - 01.2023

Customer Service Representative

Borealis
08.2021 - 04.2022

Customer Service Representative

Givaudan Fragrances
08.2018 - 05.2021

Customer Service Representative

Honeywell International
08.2006 - 07.2015

Bachelor of Science - Speech Communication

State University College