EILEEN MILLAN
Louisville,KY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Technician
DBK Concepts
04.2022 - 03.2023
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Organized work to meet demanding production goals.
COSTUMER SERVICES
Signamax
02.2020 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Education
Associate of Applied Science - RBT TECNICO DE CONDUCTA REGISTRADO
BCABA
Miami, FL05.2023
High School Diploma -
PABLO DE LA TORRIENTE BRAU
CUBA 06.2015
Skills
- Familiarity with Locating Individuals
- Mentoring
- Telephone Management
- Time Management
- Team Training
- Service Records
- Conflict Resolution Tactics
- Project Support
- Quality Control
Timeline
Technician
DBK Concepts
04.2022 - 03.2023
COSTUMER SERVICES
Signamax
02.2020 - 01.2022
Associate of Applied Science - RBT TECNICO DE CONDUCTA REGISTRADO
BCABA
High School Diploma -
PABLO DE LA TORRIENTE BRAU
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