Eileen O’Neill
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant, Intake
United claim solutions LLC
Phoenix, Arizona
02.2022 - 08.2026
- Managed high-volume queues of incoming pre-certification requests via fax, portal, and phone.
- Initiated over 150 new patient cases daily insuring 100% accuracy in demographic, insurance, and provider data entry.
- Verified patient eligibility for insurance coverage, ensuring accuracy and compliance with company standards.
- Categorized and routed urgent, standard, and retrospective review request according to strict company SLAs.
- Maintained confidentiality of sensitive health information (PHI) in compliance with HIPAA regulations and security protocols.
- Updated knowledge of insurance policies, formulary changes, and pre-authorization requirements to support accurate patient case management.
Assistant Landscaper
Nelmar Landscaping
Chicago, IL
04.2018 - 10.2019
- Assisted in landscape design and installation projects for residential and public properties.
- Operated various landscaping tools to complete tasks efficiently.
- Collaborated with team members to maintain gardens, lawns, and outdoor spaces.
- Planted trees, shrubs, and perennials and laid mulch to retain soil moisture and prevent weed growth.
- Hard surface sweeping using a broom or leaf blower to clear dirt, leaves, and twigs off driveways, patios, and walkways.
Security Event Staff Member
Luna Security
Chicago, IL
06.2018 - 02.2019
- Monitored events to ensure safety and compliance with regulations.
- Collaborated with event coordinators to manage crowd control effectively.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Performed bag checks and monitored prohibited items.
- De-escalating tense moments or unruly behavior keeps small disputes from turning dangerous.
- Clear speaking and active listening to help direct crowds and answer guest questions
- Constant vigilance Helps spot suspicious behavior, safety hazards, or medical issues.
- Greeted guests and checked tickets for entry into events.
- Staying level-headed during emergencies to prevent panic and ensure proper protocol is followed.
Education
Maria High School
Chicago, ILSkills
- Patient eligibility verification
- Insurance eligibility verification
- Data entry
- HIPAA compliance
- Time management
- Multitasking and prioritization
- Performance improvement
- Effective communication
- Team collaboration
- Customer service
- Problem solving
- Reliability
- Organizational skills
- Active listening
- Safety monitoring
- Communication Protocol
Timeline
Administrative Assistant, Intake
United claim solutions LLC
02.2022 - 08.2026
Security Event Staff Member
Luna Security
06.2018 - 02.2019
Assistant Landscaper
Nelmar Landscaping
04.2018 - 10.2019
Maria High School