Eileen Pignataro
Millbrook,NY
Summary
Proven leader in client relationship building and compliance management, I significantly enhanced operational efficiency and customer satisfaction at State Farm. My expertise in cross-functional teamwork and strong negotiation skills have driven continuous improvement and achievement across diverse roles, from beauty sales advisor to store manager, ensuring excellence in every facet of business operations.
Overview
28
28
years of professional experience
Work History
State Farm Agent Team Member
State Farm
Saugerties, NY
07.2008 - Current
- Assisted management with data analysis to identify trends and areas for improvement within the team''s operations.
- Maintained accurate records of all client interactions, ensuring seamless continuity of service during employee transitions or absences.
- Ensured appropriate credentials and licenses for NYS insurance provision including Insurance for Personal Lines Home, Auto, Life and Health.
- Developed and serviced FEMA and NFI policies.
- Streamlined the communication process for increased efficiency within the team through effective collaboration and information sharing.
- Conducted regular self-assessments to identify areas for personal growth and professional development, actively seeking opportunities for continuous improvement in performance.
- Developed and serviced insurance policies
- Established customer relationships and ensured prompt, accurate and friendly customer service at all times.
Cosmetic Counter Manager
Macys Department Store
Poughkeepsie, NY
01.2007 - 07.2008
- Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
- Recruited trained, and mentored new employees, fostering a high-performance team environment.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge, and departmental goals across staff.
- Responsible for monthly skin care center bookings.
- Ensured departmental goals met monthly.
Assistant Store Manager
Ann Taylor Loft
Kingston, NY
02.2006 - 01.2007
- Responsible for hiring, and training employees ensuring qualified and knowledgeable staff at all times.
- Responsible for accurate weekly payroll of employees.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Workers And Dreamers
Rhinebeck, NY
09.2004 - 02.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Built and maintained relationships with customers and business representatives.
Co-Manager
Express
Kingston, NY
01.2002 - 09.2004
- Overseeing and supervising day to day operations of store.
- Responsible for hiring, training, and mentoring staff.
- Maintained inventory and monitored sales.
- Ensured compliance with state laws related to safety and quality measures.
- Responsible for managing customer complaints effectively and efficiently.
- Ensured store was ascetically pleasing and clean.
Supervisor
Grey House Publishing
Poughkeepsie, NY
03.1998 - 01.2002
- Supervised and supported employees.
- Ensured employees met departmental goals and metrics effectively.
- Responsible for open and closing procedures.
- Ensured production processes and coordinated activities for assigned products were completed efficiently and within established deadlines.
- Responsible for promotion of materials working to maintain business relationships, and enhance sales.
Beauty Sales Advisor
Estee Lauder, Filenes
Poughkeepsie, NY
08.1996 - 03.1999
- Boosted product sales by conducting engaging and informative makeup demonstrations.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Increased store traffic with effective promotional events and in-store marketing strategies.
- Developed strong client relationships through consistent follow-up and excellent communication skills.
- Coached new employees to ensure accurate product knowledge and customer satisfaction.
- Responsible for ensuring merchandise and supplies were fully stocked and engaging to customers.
- Shared responsibilities in creating themes for special counter events.
Education
Liberal Arts And General Studies
Dutchess Community College
Poughkeepsie, NYHigh School Diploma -
Arlington High School
Lagrangeville, NY06.1994
Skills
- Client Relationship Building
- Strong negotiation
- Compliance Management
- Cross-Functional Teamwork
Timeline
State Farm Agent Team Member
State Farm
07.2008 - Current
Cosmetic Counter Manager
Macys Department Store
01.2007 - 07.2008
Assistant Store Manager
Ann Taylor Loft
02.2006 - 01.2007
Store Manager
Workers And Dreamers
09.2004 - 02.2006
Co-Manager
Express
01.2002 - 09.2004
Supervisor
Grey House Publishing
03.1998 - 01.2002
Beauty Sales Advisor
Estee Lauder, Filenes
08.1996 - 03.1999
Liberal Arts And General Studies
Dutchess Community College
High School Diploma -
Arlington High School