Eileen Ponce
El Paso
Summary
Driven leader with a track record of enhancing operational efficiency and customer satisfaction at Little Shack and Before & After Laser Tattoo Removal. Excelled in money handling and fostering team motivation, achieving a significant increase in profitability. Skilled in employee scheduling and customer relations, consistently exceeding performance goals. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
Little Shack
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
General Manager/Laser Technician
Before & After Laser Tattoo Removal
11.2020 - 01.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Assisted in recruiting, hiring and training of team members.
Education
El Paso Community College
El Paso 08.2021 - 05.2024
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Retail Operations
- Employee Scheduling
- Marketing knowledge
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Little Shack
01.2022 - Current
El Paso Community College
08.2021 - 05.2024
General Manager/Laser Technician
Before & After Laser Tattoo Removal
11.2020 - 01.2023
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