Eileen S. Parsons
Summary
Experienced aviation and logistics professional with a strong background in air freight, customer service, and sales. Skilled in problem-solving, decision-making, and team leadership with certifications in cargo handling, dangerous goods, and flight operations. Excellent interpersonal skills with a customer-focused approach and a track record of implementing innovative strategies.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Host/Deliverer
Abeetza
04.2021 - 07.2024
- Delivered exceptional customer service, creating a welcoming dining experience
- Managed restaurant tidiness and ensured supplies were consistently stocked
- Handled customer orders and deliveries, ensuring prompt and accurate service
Household Manager, Caregiver
Private Healthcare
06.2015 - 03.2021
- Managed household care for a quadriplegic and insulin-dependent stroke patient
- Oversaw daily routines, including medical schedules and personal care
- Ensured a safe, comfortable, and organized home environment
Outside Sales Executive
DB Group America
07.2014 - 06.2015
- Expanded client base through proactive outreach and relationship-building
- Managed shipment status and payment communications
- Increased revenue by securing new business and ensuring timely delivery
Outside Sales Representative
Concordia International Forwarding
05.2012 - 02.2013
- Cultivated client relationships, driving revenue growth
- Delivered effective communication to ensure client satisfaction and loyalty
Import Brokerage Supervisor
DHL Express
12.2006 - 09.2007
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Processed and reviewed import/export documents in compliance with US Customs regulations
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows in a union environment
Flight Operations Agent
Lufthansa Cargo
11.2000 - 05.2006
- Performed weight and balance calculations for MD-11F and B747F/SF aircraft
- Managed loading and unloading of cargo, ensuring timely turnarounds
- Processed airway bills and managed cash transactions for imported cargo
- Ensured timely departures and arrivals by effectively coordinating with crew members, ground personnel, and other relevant parties.
Education
Bachelor of Science - Aviation Administration
SUNY Farmingdale
1999
Skills
- Strong interpersonal skills
- Exceptional communication
- Multitasking proficiency
- Team collaboration
- Detail-oriented
- Complex Problem-solving
Certification
- Security and Safety Certification in Air Cargo Handling
- Certified to Weight and Balance MD-11F, B747F/SF
- Dangerous Goods Certification (DGR)
- Ramp Certification / Forklift License
- NYS Real Estate Salesperson License
Timeline
Host/Deliverer
Abeetza
04.2021 - 07.2024
Household Manager, Caregiver
Private Healthcare
06.2015 - 03.2021
Outside Sales Executive
DB Group America
07.2014 - 06.2015
Outside Sales Representative
Concordia International Forwarding
05.2012 - 02.2013
Import Brokerage Supervisor
DHL Express
12.2006 - 09.2007
Flight Operations Agent
Lufthansa Cargo
11.2000 - 05.2006
Bachelor of Science - Aviation Administration
SUNY Farmingdale
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