Eileen Stiefel
Eagleville,PA
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
39
39
years of professional experience
Work History
Office Manager
Collegeville Dental Center
Collegeville, PA
01.1997 - Current
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Developed and implemented office policies and procedures.
- Responded to customer inquiries via phone or email in a professional manner.
- Provided training to new hires on office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Manager
Collegeville Inn
Collegeville, PA
01.1985 - 04.1994
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Trained employees on additional job positions to maintain coverage of roles.
- Ensured customer satisfaction by promptly addressing and resolving complaints, maintaining a positive brand image.
Education
Paralegal - Paralegal Studies
Mainline Paralegal Institue
Devon, PA06-1990
High School Diploma -
Methacton High School
Eagleville, PA06-1980
Skills
- Employee Supervision
- Staff Management
- Administrative Support
- Customer Service
- Financial Reporting
- Payroll and budgeting
- Customer Relations
- Schedule Management
- Accounts receivable expertise
- Accounts Payable
Timeline
Office Manager
Collegeville Dental Center
01.1997 - Current
Manager
Collegeville Inn
01.1985 - 04.1994
Paralegal - Paralegal Studies
Mainline Paralegal Institue
High School Diploma -
Methacton High School
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