Eileen Swieboda
Orland Park,IL
Summary
Achieved significant revenue growth at Ruffled Feathers Golf Club by upselling and promoting specials, showcasing expertise in beverage preparation and exceptional customer service. At Tamarack Golf Club, enhanced operational efficiency through technology and led memorable events, demonstrating leadership and meticulous attention to cleanliness and sanitation standards.
Overview
14
14
years of professional experience
Work History
Beverage Cart Attendant
Ruffled Feathers Golf Club
2010.04 - 2019.10
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
Food and Beverage Director
Tamarack Golf Club
2007.10 - 2009.10
- Improved operational efficiency by implementing technology solutions for reservations, order management, and payment processing.
- Increased guest loyalty by consistently providing exceptional service standards and memorable dining experiences.
- Managed successful special events, including weddings and corporate functions, ensuring seamless execution from planning to completion.
- Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
- Maintained compliance with local health department regulations through regular staff training and facility inspections.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
Catering Coordinator
Ruffled Feathers Golf Club
2005.09 - 2007.12
- Ensured seamless execution of events with diligent planning and attention to detail.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Optimized team performance by effectively scheduling and supervising staff during events.
- Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
Education
Cosmetology -
Cameo Beauty Academy
Oak Lawn, IL07.2004
General -
Rich East High School
Park Forest, IL06.1993
Skills
- Beverage Preparation
- Excellent customer service
- Cleanliness and sanitation
- Alcohol awareness
- Employee Training
- Customer service excellence
Timeline
Beverage Cart Attendant
Ruffled Feathers Golf Club
2010.04 - 2019.10
Food and Beverage Director
Tamarack Golf Club
2007.10 - 2009.10
Catering Coordinator
Ruffled Feathers Golf Club
2005.09 - 2007.12
Cosmetology -
Cameo Beauty Academy
General -
Rich East High School
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