Summary
Work History
Education
Skills
Timeline
pwb

Eileen Terlecki

Summary

I am a hard-working, loyal, dedicated employee with ten-plus years experience in the medical field. I am passionate about excellent patient/customer service. I am a team player, always willing to help. I believe the way the front desk greets and interacts with patients reflects on the doctor's office as a whole.

Work History

Patient Service Representative

First Physicians Group
Venice, Florida
07 2024 - Current
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Took copayments and compiled daily financial records.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Balanced deposits and credit card payments each day.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Maintained incoming faxes

Health Information Specialist

RAYUS RADIOLOGY
Boca Raton, Florida
08 2023 - Current
  • Established efficient workflows for medical record requests, reducing processing time without compromising on quality or accuracy.
  • Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Registered patients for their appropriate radiological exams.
  • Collecting copays
  • Preparing/burning disks for patients and physicians.
  • Uploaded prior exams, working directly with technicians to expedite STAT exams in a timely manner.

Medical Assistant/Receptionist

Hartford Healthcare Primary Care
Hebron, CT
05 2021 - 06 2023
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Education

DIPLOMA - Business

New Dorp High School
06.1988

Certificate - Medical Assisting

Connecticut Business Institute
1996

Skills

  • Accurate documentation
  • Medical terminology
  • 5 years experience with EMR such as EPIC, ICANOTES, Royal, Med Informix, Altamont, Citrix, Intergy
  • Records review
  • Insurance Verification
  • Microsoft Word
  • Lab Experience
  • Excellent Communication Skills

Timeline

Patient Service Representative

First Physicians Group
07 2024 - Current

Health Information Specialist

RAYUS RADIOLOGY
08 2023 - Current

Medical Assistant/Receptionist

Hartford Healthcare Primary Care
05 2021 - 06 2023

DIPLOMA - Business

New Dorp High School

Certificate - Medical Assisting

Connecticut Business Institute

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Eileen Terlecki