Eileen Topps
West Orange,NJ
Summary
Passionate Vice President with 20 years of experience in employee development and client services. Eager to apply excellent organization and communication skills to manage and lead teams. Comfortable leading engaging presentations to clients to drive new business, as well as expand existing accounts.
Overview
12
12
years of professional experience
Work History
VP, Group Account Director
Propeller
06.2022 - Current
- Highly strategic business unit lead responsible for health of all client & external relationships, creating and maintaining strong relationships with senior level clients
- Provides client with new and unexplored opportunities for their brand(s), creating new business opportunities for the agency
- Work closely with Finance team in the flawless management of account financial reporting, including forecast and income generation and reporting to clients and Senior Leadership at agency
- Clarified roles, responsibilities and expectations of team members
- Recent Peer-to-Peer feedback in 2022, 2023, and 2024 included unparalleled leadership skills when motivating team members and building comradery across teams
Senior Account Director
Propeller
12.2020 - 06.2022
- Regularly engaged with senior level clients and continued ongoing relationship development across 3 strategic accounts supporting $3MM in revenue
- Lead client/agency review process and helped identify and participate in new business initiatives
- Independently served as business unit lead, partnering with department leaders to operationalize teams
- Identified strengths and weaknesses of accounts and made recommendations for change
- Thorough understanding of industry business trends & application to accounts. Lead annual business planning
- Independently owned revenue/profitability and forecast of accounts
Account Director
Propeller
08.2018 - 12.2020
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches supporting $1.5MM in revenue
- Responsible for leading and operationalizing teams that profitably delivered work within a portfolio of accounts
- Thorough understanding of industry business trends & application to accounts
- Leads annual business planning
- Owns the revenue & forecast for account(s)
Group Account Supervisor
Propeller
03.2017 - 08.2018
- Served as clients' main point of contact for the management of their business, owning the growth of external relationships
- Participated in new business initiatives
- Partnered with department leads to ensure business is staffed & managed appropriately
- Strategic advisor to clients & internal team, consistently brought own thought leadership and lead strategic conversations / presentations
- Supported annual business planning
- Responsible for accuracy of SOWs and financial tracking milestones/deliverables
Group Account Supervisor
Spark Heath
11.2015 - 03.2018
- Served as key account lead for a portfolio of pharmaceutical brands focused in the Managed Markets space
- Strong experience in Market Access with a keen understanding of the payer audience
- Oversaw the daily operation, supervised the management of junior team members
- Strengthened client relationships, providing strategic support, leadership and guidance for their brand.
Account Supervisor
Ghg (formerly Vogel Farina)
05.2014 - 11.2015
- Served as clients “go to" Account contact
- Independently lead client meetings
- Identified and partnered with team to develop new client relationships
- Oversaw projects & strategic initiatives within book of business
- Ensured right team members were leveraged at the right time
- Strategic advisor to clients, ensuring the agency was bringing new ideas to the table proactively and consistently
- Supported development of strategy decks & participated in strategic presentations
- Drafted SOWs, maintained up-to-date project financials, helped lead financial meetings
Account Supervisor
Navisync
09.2012 - 02.2014
- Served as one of several account leads for a portfolio of oncology brands focused in the Managed Markets space
- Developed strong experience in Market Access creating a keen understanding of the Payer audience
- Oversaw the daily operation in the execution of client deliverables
Education
Bachelor of Arts - English Literature & Secondary Education
Chestnut Hill College
Philadelphia05.1997
Skills
- Financial Management
- Forecasting
- Metrics Tracking
- Operations Management
- Process Improvement
- Revenue Cycle Management
- Resource Allocation
- Project Management
- Procedure Implementation
- Management Team Leadership
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Client Relationship Building
Industries & Specialties
- Medical Device
- Pharmaceutical
- HCP & DTC Marketing
- Market Access
- Adjunctive Hemostats
- Wound Closure
- Allergy: Food Allergy, Allergic Asthma, Chronic Urticaria
- Oncology: Specifically metastatic breast cancer and hematology
Timeline
VP, Group Account Director
Propeller
06.2022 - Current
Senior Account Director
Propeller
12.2020 - 06.2022
Account Director
Propeller
08.2018 - 12.2020
Group Account Supervisor
Propeller
03.2017 - 08.2018
Group Account Supervisor
Spark Heath
11.2015 - 03.2018
Account Supervisor
Ghg (formerly Vogel Farina)
05.2014 - 11.2015
Account Supervisor
Navisync
09.2012 - 02.2014
Bachelor of Arts - English Literature & Secondary Education
Chestnut Hill College
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