Eileen Andrea Montoya
Punta Gorda,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Miller's Ale House. Proven ability to enhance guest engagement and manage high-volume dining efficiently. Recognized for resolving customer complaints professionally and maintaining a clean, orderly environment, ensuring a memorable dining experience.
Overview
10
10
years of professional experience
Work History
Server
Miller's Ale House
07.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
South Fork Grille
02.2021 - 07.2025
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Midici Neapolitan Pizza
11.2018 - 02.2021
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Clerk
Wager Web
09.2015 - 11.2018
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Education
Colegio Bilingüe Del Valle
San Jose Costa Rica Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- High volume dining
Languages
Spanish
Professional Working
Timeline
Server
Miller's Ale House
07.2025 - Current
Server
South Fork Grille
02.2021 - 07.2025
Server
Midici Neapolitan Pizza
11.2018 - 02.2021
Clerk
Wager Web
09.2015 - 11.2018
Colegio Bilingüe Del Valle
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