EILEITHYIAE BROSE
Peoria,AZ
Summary
Proven exceptional leadership skills with strategic abilities to execute complex projects within the American Express inclusive and diverse culture. Dedicated in cultivating and empowering cross-functional teams within business and technology to meet and exceed demanding targets. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Product Owner, Client Access Management
American Express
11.2021 - Current
- Directing and developing scalable multi-year client access global digital experience roadmaps, strategies, and data reporting architecture to automate and reduce access (IAM) complexities by 50% and improve client experiences
- Facilitating Lean Portfolio Management tracking and communication of Project Capabilities with PMO's to deliver high-level alignments for Corporate Program Product Development Executive Leadership.
- Leading cross-functional collaboration and consultation across multiple business and technical teams to articulate and promote product visibility, governance, and Executive/Go-To-Market activities including successfully obtaining over 200+ approvals to launch a newly developed Client Access Digital Experience.
- Managing multiple global team activities including 2+ Scrum teams and contractors to enhance a streamlined access management reporting tool through utilization of Agile methodologies, UX design, Enterprise databases, BI tools, API's, and ETL's with an industry competitive mindset and within aggressive timelines
- Tracking and managing Opex/ACU budgets under Vice President of Client Access and Platform Management (CA&PM) team to support continued business and technical operations including SOW's for multiple Third-Party contracts
Manager, Data Quality and Standards
American Express
10.2018 - 11.2021
- Lead data quality analysts and developed strategies to support Leadership decision-making across Global Merchant Network Services, including $10-$20M in yearly revenue opportunities using data analytics and Smart Monitoring (ML)
- Define key initiatives and product vision to deliver effective launches of new capabilities by addressing over 90% of disruptions caused by data quality issues and developing proactive data roadmaps
- Lead cohesive partnerships and teams, between technical and business units, to deliver inclusive, diverse teams with external perspectives on multiple projects that addresses over $266M in data quality issues
- Successfully launched a scalable and proactive E2E compliance program to enforce merchant conformance to GMNS Technical Specifications and Terminal configuration mandates
Network Technical Operations Analyst
American Express
06.2016 - 10.2018
- Completed statistical analysis and resolution of technical issues related to merchant processing globally while developing queries and enhancing research tools for colleagues, leading to a 58% reduction in case resolution time for over 2,740 cases globally
- Developed proactive monitoring to validate successful SafeKey enablement for over 20 major strategic online merchants and for decline spikes across the JCB network
- Managed Strategic Quality Planning and Operational Expenses financial reporting- utilized Agile systems and developed cost-effective processes to reduce technology overhead by $218,000
- Implemented strong collaboration and acted as a liaison between Tech and Business colleagues to resolve data quality issues
Education
Product Owner SAFe Certifications -
Scaled Agile (SAFe)
Phoenix, AZ2022
Splunk Power User Certification- License #: Cert-196869 -
Splunk, Inc
Phoenix, AZ2017
MBA - Management
Western International University
Tempe, AZ04.2016
Bachelor of Science - Global Business Management
University of Phoenix
Tempe, AZ05.2014
Certificate of Professional Communication -
Apollo Corporate University
Phoenix, AZ2010
PMP Preparation Course -
Apollo Corporate University
Tempe, AZ2010
Additional Information
Skills
- Strong professional communication (Bilingual- Spanish), Influential leadership, Strategic and agile visionary skills, Innovative problem-solving and quick decision-making skills
- Rally, JIRA, Cornerstone, Teradata, Microstrategy, GCCP DB, Splunk, SQL, Webex, SharePoint, Confluence, Invision, Mural, Access, Microsoft Products (Word, Excel, PowerPoint), Adobe Acrobat Pro, Salesforce, PeopleSoft, SailPoint
- SAFe Agile Methodology, Program Management, Product Development, Project Management, UX/UI design tools, SaaS, BI layer tools, CI/CD, Data analytics, Data/Platform architecture and API's, Identity and Access Management (IAM), Machine Learning, Metric development/analytics
Timeline
Product Owner, Client Access Management
American Express
11.2021 - Current
Manager, Data Quality and Standards
American Express
10.2018 - 11.2021
Network Technical Operations Analyst
American Express
06.2016 - 10.2018
Product Owner SAFe Certifications -
Scaled Agile (SAFe)
Splunk Power User Certification- License #: Cert-196869 -
Splunk, Inc
MBA - Management
Western International University
Bachelor of Science - Global Business Management
University of Phoenix
Certificate of Professional Communication -
Apollo Corporate University
PMP Preparation Course -
Apollo Corporate University
Additional Information
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