Eilin Ramirez
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Goal-driven assistant store manager with several-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Contact Reference:
Store ManagerLeidy Padron |305-510-2092|
Store Lead Beatriz Rojas |305-606-6482|
Overview
20
20
years of professional experience
Work History
Stocking Assistant Store Manager
Wal-Mart Super Center
01.2018 - 01.2024
- Drives the financial performance and sales of the designed store area by reviewing P&L (profit & loss) statement; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
- Supervision and development: hire, train, mentor and assign duties to associates
- Compliance: Ensure compliance with company policies and procedures
- Support the company mission, values and standards.
- Process improvement: Provide leadership to ensure high-quality customer experience
- Tour the facility with the team lead to uphold standards of success
- Provide role clarity for my team and empower them to take ownership of their work
- Ensure diversity awareness
- Merchandise rotation: Oversee the stocking and rotation of merchandise
- Responsible for recruiting, hiring, and staffing the facility
- Performed high-level service in multicultural and diverse environment
- Ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies
Asset Protection Assistant Manager
Wal-Mart Super Center
01.2015 - 01.2018
- Skilled in problem solving and conflict resolution. Upholds high ethical standards for the company.
- Drives the financial performance and sales of the designed store area by reviewing P&L (profit & loss) statement; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
- Work with management to develop training programs for all employees on loss prevention techniques to control shrinkage
- Identified internal and external theft and fraud using industry technical triggering devices such as CCTV etc.
- Conduct daily, weekly and monthly store audit
- Review understated PI (perpetual inventory) create action plans to minimize losses and shrink opportunities
- Conduct inventory once a year.
- Follow company process, guidelines and help the new hires to understand the high value of shrink and how to achieve company sales and shrink plan
Loss Prevention Detective
Navarros Pharmacy Warehouse
01.2013 - 01.2015
- Promoted to warehouse investigator in 2014- Working internals only and assisting on a large investigation of fraud happening on the facility where OTC products were being targeted.
- Daily safety walk, making sure all electrical equipment was properly functioning, PLE regulation binder was signed by the supervisor after inspections.
- Following up on schedules, payroll and compliances.
- Impacting shrink by reducing losses down up to 25% based on LY&TY and accidents as well.
Loss Prevention Investigator
JCPenney
01.2010 - 01.2013
- Apprehend shoplifters and respond to emergencies.
- Ensuring safety and security of company assets.
- Conducting investigations.
- Training staff on loss prevention techniques.
Asset Protection
Wal-Mart Super Center
01.2006 - 01.2010
- Started on the asset protection role, learning how to identify theft opportunities.
- Following company guidelines and compliance and hazards opportunities.
- Teaching and training associates on safety matters.
- Walking the sales floor following the AP-05.
- Conducting inspection routine for key and door control etc.
Cashier
Trade Secret (Westland Mall)
01.2004 - 01.2006
- Prepared shelves for new products.
- Assist marketing new products.
- Easy communication of service and develop relationship between prospective and current customers to encourage renewal and future business.
- Coordinate appointments and putting together service.
Education
Web design certificate -
Florida Career collage
01.2007
Skills
- Executive team leadership and finance
- Inventory report generation management
- Client/ vendor relations
- Market analysis verbal communication
- Strong verbal communication
- Budgeting and finance project management
- Supervision and development
- Compliance
- Process improvement
- Merchandise rotation
- Skilled in problem solving and conflict resolution
- Conduct daily, weekly and monthly store audit
- Follow company process, guidelines
- Impacting shrink by reducing losses
- Apprehend shoplifters
- Ensuring safety and security of company assets
- Conducting investigations
- Training staff on loss prevention techniques
- Teaching and training associates on safety matters
- Easy communication of service
- Forklift driver
- Electric pallet jack
- Walkie pallet jack
- Scissor lift
Awards
- Wicklander-Zulawski Interview and Interrogation Techniques
- Food Safety Manager, 21860147
Timeline
Stocking Assistant Store Manager
Wal-Mart Super Center
01.2018 - 01.2024
Asset Protection Assistant Manager
Wal-Mart Super Center
01.2015 - 01.2018
Loss Prevention Detective
Navarros Pharmacy Warehouse
01.2013 - 01.2015
Loss Prevention Investigator
JCPenney
01.2010 - 01.2013
Asset Protection
Wal-Mart Super Center
01.2006 - 01.2010
Cashier
Trade Secret (Westland Mall)
01.2004 - 01.2006
Web design certificate -
Florida Career collage