Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Eimy Hernández Zaila

Tampa,FL

Summary

Adept at legal document preparation and litigation strategy, I honed my skills at Cayo Santa Maria Construction Company, ensuring client satisfaction and regulatory compliance. My strong work ethic and exceptional communication abilities facilitate effective problem-solving and customer engagement, showcasing a balance of hard and soft skills crucial for dynamic legal environments.

Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.

Professional in customer service, delivering impactful support and solutions to ensure customer satisfaction. Proven track record of fostering strong team collaboration and adapting to changing needs. Known for effective communication skills and customer-first approach.

Overview

5
5
years of professional experience

Work History

Server

Keystone Place at Terra Bella
09.2024 - Current
  • Prepared and reviewed contracts and other legal documents following applicable regulations.
  • Analyzed and applied legal principles and performed legal research to support litigation strategy.
  • Represented clients in court proceedings, hearings and arbitrations.
  • Advised clients on variety of legal matters, including corporate governance, intellectual property, labor law and taxation.

Lawyer

Cayo Santa Maria Construction Company
09.2022 - 07.2024
  • Prepared and reviewed contracts and other legal documents following applicable regulations.
  • Analyzed and applied legal principles and performed legal research to support litigation strategy.
  • Represented clients in court proceedings, hearings and arbitrations.
  • Advised clients on variety of legal matters, including corporate governance, intellectual property, labor law and taxation.

Costumer Services

ETECSA S.A
01.2020 - 08.2022
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Education

Bachelor In Law -

Marta Abreu University
Santa Clara, Cuba
07.2020

Skills

  • Strong Work Ethic
  • Exceptional customer
  • Guest Engagement
  • Professional Appearance
  • Empathy and understanding
  • Problem-solving skills, I alway try to find a efficient and effective solution to a difficult issue or problem
  • Patience, I am a person with the ability to endure difficult circumstances without frustration, anger or other negative emotions
  • Communication skills I have the ability to convey a message either verbally or through writing

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Server

Keystone Place at Terra Bella
09.2024 - Current

Lawyer

Cayo Santa Maria Construction Company
09.2022 - 07.2024

Costumer Services

ETECSA S.A
01.2020 - 08.2022

Bachelor In Law -

Marta Abreu University
Eimy Hernández Zaila