Eimy Sanchez
Woodside,NY
Summary
SUMMARY SKILLS & QUALIFICATIONS: Knowledge of Microsoft Word, Excel, PowerPoint, and Internet Research Excellent verbal, writing and organizational communication skills Stellar customer service and listening skills to client's concerns and mediating successful resolutions Ability to multi-task large work volumes and produce effective results within short time period
Overview
7
7
years of professional experience
Work History
Student Customer Representative
LaGuardia Community College/CUNY/CUNY
Long Island City, NY
01.2020 - 01.2022
- Assist with services to over 20 college students per day.
- Used program resources to provide correct information and offer solution to meet students’ needs
- Answered phone calls in professional manner
- Contacted students to follow up depending their needs
- Updated students information in system
Billing & Accounting Processor
Skyline Credit Ride Inc
New York, NY
01.2012 - 01.2015
- Processed, gathered, sorted, organized and recorded data for information
- Collaborated with orderly updates and conversion of system changes
- Handled 10–50 calls per day concerning their accounts and collection accounts
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Successfully improved shift performance and attitude increasing 50% efficiency
311 Operator/311Operator/Operator/Call Center Agent
King Tele Services
Brooklyn, NY
01.2011 - 01.2012
- Answered all non-emergency and emergency calls for assistance
- Increased efficiency 20% computer record searches, abstract warrant information
- Contacted 5-10 business providing information to other agencies and field officers
- Processed reports, warrants reviewed law enforcement reports, vehicle registrations
- Performed computer record searches, checked warrant status on field detainees/suspects
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Bank Teller
New York Community Bank
New York, NY
01.2007 - 01.2008
- Engaged and maintained client services by interacting with public, providing directions
- Managed and developed daily log records ensuring 100% recording of all incidents and visitors
- Coordinated with law enforcement and medical personnel to respond to emergency situations
- Patrolled and industrial and commercial premises to prevent and detect signs of intrusion
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Placed orders for customer checks and verified starting numbers.
Education
Associate of Arts - Communication Studies
LaGuardia Community College of The City University of New York
Long Island City, NY02.2022
Adult Continuing Education - Spanish Interpreter
Laguardia College
Long Island City06.2018
Skills
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- De-escalation Techniques
- Customer Account Management
- Courteous with Strong Service Mindset
- Creative Problem Solving
- Data Entry and Maintenance
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Student Customer Representative
LaGuardia Community College/CUNY/CUNY
01.2020 - 01.2022
Billing & Accounting Processor
Skyline Credit Ride Inc
01.2012 - 01.2015
311 Operator/311Operator/Operator/Call Center Agent
King Tele Services
01.2011 - 01.2012
Bank Teller
New York Community Bank
01.2007 - 01.2008
Associate of Arts - Communication Studies
LaGuardia Community College of The City University of New York
Adult Continuing Education - Spanish Interpreter
Laguardia College