Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eirianne Tavau

255 Union Ave Apt# D1089,CA

Summary

Dynamic and results-driven professional with extensive experience at Popeyes, excelling in customer service and conflict resolution. Proven ability to enhance guest experiences and foster team collaboration, leading to increased customer satisfaction. Skilled in event planning and effective communication, with a strong focus on performance improvement and operational standards.

Overview

1
1
year of professional experience

Work History

Restaurant Team Member

Popeyes
17323 Canyon Pkwy E, Tacoma
06.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Stocked front-of-house supplies such as napkins, utensils, straws.
  • Conducted daily inventory checks to ensure adequate product was available.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Provided exceptional service to high volume of daily customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Rotated inventory to reduce waste and optimize freshness.
  • Prepared food items such as salads, sandwiches, desserts, as needed.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Youth Leader

New Life Samoan English SDA Deacons
Tacoma, WA
06.2024 - 03.2025
  • Collaborated with parents and guardians to ensure the well-being of each participant is addressed holistically.
  • Developed and implemented fundraising approaches to raise money for cause.
  • Assisted in developing programs that focus on increasing self-esteem amongst participants.
  • Facilitated workshops on topics such as goal setting, conflict resolution and decision making.
  • Advocated for youth needs and interests within the organization and the broader community.
  • Coordinated and led weekly youth group meetings, fostering a supportive and engaging environment.
  • Managed and trained a team of volunteers to assist with youth group activities and events.
  • Planned special events such as fundraisers, career days and holiday celebrations.

Education

High School Diploma -

Lakes High School
Lakewood, WA
05-2024

Associate of Arts -

Pierce College
Steilacoom, WA

Skills

  • Conflict resolution
  • Customer service
  • Event planning
  • Youth advocacy
  • Effective communication
  • Decision making
  • Customer interaction
  • Email and phone orders
  • Verbal and written communication
  • Guest experiences
  • Team management
  • Strong teamwork
  • Operational standards
  • Task prioritization
  • Team collaboration
  • Positive guest interactions
  • Team member support
  • Performance improvement

Timeline

Restaurant Team Member

Popeyes
06.2024 - Current

Youth Leader

New Life Samoan English SDA Deacons
06.2024 - 03.2025

High School Diploma -

Lakes High School

Associate of Arts -

Pierce College

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Eirianne Tavau