Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eirini Doulgeridou

Retail Store Manager
Koblenz,RLP

Summary

Quality focused Retail Assistant Manager, adept at providing employees clear guidelines & targeted goals. Practiced in inventory controls, sales & customer service, followed by a demonstrated history of working in the outsourcing/offshoring industry. A real team- player seeking for a diverse working environment, with multi-cultural, inclusive characteristics.

Overview

7
7
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
4
4
Languages

Work History

Retail Store Manager

Hollister Co
Koblenz, Germany, Rhineland Palatine, Germany
09.2021 - Current
  • Support professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Assess sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.

Assistant Retail Store Manager

Hollister Co
Koblenz, Rhineland Palatine, Germany
03.2020 - 08.2021
  • Performed interviews & recruit new retail employees. all employees adhere to company's policies & guidelines.
  • Performed interviews & recruited new retail employees.
  • Planed & implemented sales strategies & conducted regular audits to ensure store is functional & presentable.
  • Tracked progress of weekly, monthly & annual objectives (KPIs: UPT, CR, OIS etc.) & submitted weekly reports to senior management.
  • Achieved regional store's distinction, by increasing customers' satisfaction (VOC), and improving customer experience during returns.

Customer Service Specialist (Project:Netflix)

Teleperformance
Lisbon, Portugal
11.2017 - 06.2021
  • Provided timely & comprehensive answers to client questions about product through phone/chat.
  • Effectively handled customer inquiries, complaints & billing issues. Provided navigation & technical assistance on electronic devices.
  • Attended & engaged team meetings, relating to product, targets & company updates.
  • Trained & mentored new employees on market's specifics & on difficult cases.
  • Awarded several times as top agent of my team (98% customer correspondence). Ranking was based on customer's recontact rate, speed of resolution & availability.

Content Review Specialist (Project: Google)

Majorel
Lisbon, Portugal
06.2019 - 12.2019
  • Responsible for online social media evaluation, web page content & advertising content in conjunction with client policy.
  • Visually navigated & reviewed images, videos, accounts & text-based content.
  • Participated in client meetings to discuss findings & make on-going recommendations.
  • Escalated violations of client policies using internal tools. Balanced priorities of daily workflow tasks in line with client needs

Sales Administrative Assistant

Domaine Dalamara
Naousa, Greece
12.2016 - 11.2017
  • Maintained constant presence on sales floor to address customers' needs.
  • Scheduled & coordinated business development events, including wine tasting & guided tours.
  • Represented the winery on exhibitions & provided information about the products.
  • Achieved increase in sales (+4%) by designing creative seasonal storefront & in-store displays during holiday's periods.
  • Recorded financial dealings & collected file or receipts to maintain the records of accounting & coordinate expense report submission.

Education

Bachelors Degree: Political Science

Aristotle University of Thessaloniki, Greece
09.2012 - 06.2017

Erasmus Studies: Political Science &International

University of Wroclaw, Poland
02.2016 - 06.2021

Skills

    Point of Sale (POS) systems

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Certification

English language (ECCE) B2, the University of Michigan

Timeline

Retail Store Manager

Hollister Co
09.2021 - Current

Assistant Retail Store Manager

Hollister Co
03.2020 - 08.2021

Content Review Specialist (Project: Google)

Majorel
06.2019 - 12.2019

Customer Service Specialist (Project:Netflix)

Teleperformance
11.2017 - 06.2021

Sales Administrative Assistant

Domaine Dalamara
12.2016 - 11.2017

Erasmus Studies: Political Science &International

University of Wroclaw, Poland
02.2016 - 06.2021

Bachelors Degree: Political Science

Aristotle University of Thessaloniki, Greece
09.2012 - 06.2017

English language (ECCE) B2, the University of Michigan

05-2009

Certificate in French language DELF B1, Ministère de l'Éducation Nationale.

05-2008

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Eirini DoulgeridouRetail Store Manager