Eirini Doulgeridou
Retail Store Manager
Koblenz,RLP
Summary
Quality focused Retail Assistant Manager, adept at providing employees clear guidelines & targeted goals. Practiced in inventory controls, sales & customer service, followed by a demonstrated history of working in the outsourcing/offshoring industry. A real team- player seeking for a diverse working environment, with multi-cultural, inclusive characteristics.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Retail Store Manager
Hollister Co
Koblenz, Germany, Rhineland Palatine, Germany
09.2021 - Current
- Support professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Assess sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Assistant Retail Store Manager
Hollister Co
Koblenz, Rhineland Palatine, Germany
03.2020 - 08.2021
- Performed interviews & recruit new retail employees. all employees adhere to company's policies & guidelines.
- Performed interviews & recruited new retail employees.
- Planed & implemented sales strategies & conducted regular audits to ensure store is functional & presentable.
- Tracked progress of weekly, monthly & annual objectives (KPIs: UPT, CR, OIS etc.) & submitted weekly reports to senior management.
- Achieved regional store's distinction, by increasing customers' satisfaction (VOC), and improving customer experience during returns.
Customer Service Specialist (Project:Netflix)
Teleperformance
Lisbon, Portugal
11.2017 - 06.2021
- Provided timely & comprehensive answers to client questions about product through phone/chat.
- Effectively handled customer inquiries, complaints & billing issues. Provided navigation & technical assistance on electronic devices.
- Attended & engaged team meetings, relating to product, targets & company updates.
- Trained & mentored new employees on market's specifics & on difficult cases.
- Awarded several times as top agent of my team (98% customer correspondence). Ranking was based on customer's recontact rate, speed of resolution & availability.
Content Review Specialist (Project: Google)
Majorel
Lisbon, Portugal
06.2019 - 12.2019
- Responsible for online social media evaluation, web page content & advertising content in conjunction with client policy.
- Visually navigated & reviewed images, videos, accounts & text-based content.
- Participated in client meetings to discuss findings & make on-going recommendations.
- Escalated violations of client policies using internal tools. Balanced priorities of daily workflow tasks in line with client needs
Sales Administrative Assistant
Domaine Dalamara
Naousa, Greece
12.2016 - 11.2017
- Maintained constant presence on sales floor to address customers' needs.
- Scheduled & coordinated business development events, including wine tasting & guided tours.
- Represented the winery on exhibitions & provided information about the products.
- Achieved increase in sales (+4%) by designing creative seasonal storefront & in-store displays during holiday's periods.
- Recorded financial dealings & collected file or receipts to maintain the records of accounting & coordinate expense report submission.
Education
Bachelors Degree: Political Science
Aristotle University of Thessaloniki, Greece
09.2012 - 06.2017
Erasmus Studies: Political Science &International
University of Wroclaw, Poland
02.2016 - 06.2021
Skills
Point of Sale (POS) systems
M Office Suite (Word, Excel, Power Point)
Staff training/development
G-Suite (Drive, Slides, Docs)
Certification
English language (ECCE) B2, the University of Michigan
Timeline
Retail Store Manager
Hollister Co
09.2021 - Current
Assistant Retail Store Manager
Hollister Co
03.2020 - 08.2021
Content Review Specialist (Project: Google)
Majorel
06.2019 - 12.2019
Customer Service Specialist (Project:Netflix)
Teleperformance
11.2017 - 06.2021
Sales Administrative Assistant
Domaine Dalamara
12.2016 - 11.2017
Erasmus Studies: Political Science &International
University of Wroclaw, Poland
02.2016 - 06.2021
Bachelors Degree: Political Science
Aristotle University of Thessaloniki, Greece
09.2012 - 06.2017
English language (ECCE) B2, the University of Michigan
05-2009
Certificate in French language DELF B1, Ministère de l'Éducation Nationale.
05-2008