Ei Shwe Yee Win

• Supervise daily operations of the casino pit, ensuring compliance with gaming regulations and company policies.
• Lead and mentor pit staff, including dealers and supervisors, fostering professional growth.
• Monitor game integrity and address irregularities for seamless gaming experiences.

• Ensured adherence to VA Lottery Commission regulations and company policies for smooth operations.
• Enhanced guest relations by promoting positive gaming experiences.
• Oversaw game accuracy and security measures.

• Managed currency exchanges, winning payouts, and card dealing to ensure efficiency and fairness.
• Supported high-quality gaming services while maintaining compliance with rules and regulations.

Professionally addressed customer inquiries and trained new staff to improve service.

• Coordinated customer billing with departmental teams.
• Managed guest complaints and inquiries during peak holiday operations.

• Forecasted sales and adjusted strategies to align with market shifts.
• Represented the company at industry events, showcasing its services.

Assisted customers with product selection and implemented creative merchandising.

Managed sales, expenses, and profit goals while supervising a dynamic sales team.

• Welcomed guests and provided comprehensive information on amenities.
• Addressed guest concerns promptly to ensure satisfaction.

• Directed visual presentations and in-store promotions for enhanced customer engagement.
• Implemented staff training and evaluations to achieve performance benchmarks.