Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

EJ Crans

Orem

Summary

Motivated leader with nearly three years of progressive experience at TJ Maxx, advancing from Janitor to Backroom Coordinator and currently serving as Key Carrier. Proven ability to lead teams, execute operational priorities, coach associates, and deliver exceptional customer service in a fast-paced retail environment. Recognized for adaptability, accountability, and building strong relationships that support both business goals and team success.

Overview

3
3
years of professional experience

Work History

Key Carrier

TJ MAXX
03.2025 - Current
  • Coach and motivate associates to deliver outstanding customer service and achieve daily priorities (credit, sales, truck, etc)
  • Resolve customer concerns professionally while creating positive shopping experiences.
  • Collaborated with store leadership to respond effectively to changing business needs and staffing priorities.
  • Support opening and closing procedures while maintaining store security and operational excellence.

Backroom Coordinator (BRC)

TJ MAXX
04.2024 - 03.2025
  • Led backroom operations to ensure efficient merchandise flow from truck to sales floor.
  • Coordinated daily workloads and delegated responsibilities to maximize productivity.
  • Monitored operational performance and realigned priorities to meet business goals.
  • Trained and supported new associates while fostering teamwork and accountability.

Janitor

TJ MAXX
10.2023 - 04.2024
  • Ensured safe, clean, organized store environment for customers and associates.
  • Exhibited reliability, strong work ethic, attention to detail, resulting in promotion to leadership position.

Education

Graduate -

Provo Canyon High School
01-2023

Skills

  • Team Leadership
  • Associate Coaching & Development
  • Customer Service Excellence
  • Store Operations
  • Backroom Management
  • Problem Solving
  • Conflict Resolution
  • Adaptability
  • Communication
  • Time Management
  • Delegation
  • Cross-Functional Collaboration

Leadership Experience

  • Student Mentor, Provo Canyon High School, 2022, 2023, Mentored students academically and personally while developing communication and conflict-resolution skills., Built trust with students and collaborated with school staff to support individual success.
  • Eagle Scout, Planned and led a large-scale community service project from conception through completion., Coordinated with city officials, local organizations, and business leaders., Directed more than 50 volunteers while managing project logistics and timelines.
  • Student Government Chairman, Represented the student body while collaborating with school administration., Organized meetings and encouraged productive communication between students and school leadership.

Timeline

Key Carrier

TJ MAXX
03.2025 - Current

Backroom Coordinator (BRC)

TJ MAXX
04.2024 - 03.2025

Janitor

TJ MAXX
10.2023 - 04.2024

Graduate -

Provo Canyon High School
EJ Crans