Ekaterina Park
Richmond,VA
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Crunch Fitness. Excelled in cross-selling and upselling, enhancing customer relations . Achieved significant repeat business by mastering multitasking and organization. Skilled in data entry, showcasing a blend of hard and soft skills to drive performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
CSR, Sales
Crunch Fitness
10.2024 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on membership amenities , benefits, pricing options, and promotions available during purchase decision-making process.
- Developed an in-depth understanding of membership offerings to better assist customers with their purchasing decisions.
Parts Associate
Harley Davidson Inc
04.2024 - 10.2024
- Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
- Maintained clean and neat parts counter and sales floor.
- Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
- Conducted regular inventory audits, maintaining accurate records and minimizing discrepancies between physical stock levels and database entries.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
Clothing Sales Associate
Harley Davidson Inc
04.2024 - 10.2024
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
Office Manager
Mad Diesel Performance
07.2019 - 10.2022
- Ran all day to day office work
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Sales Associate
Plato’s Closet
03.2019 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Day Care Teacher
Monument Heights Day School
02.2018 - 07.2018
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Education
Early Childhood Education
John Tyler Community College
Chester, VABachelor Of Interior Design - Interior Design
Radford University
Radford, VAHigh School Diploma -
James River High School
Richmond, VA2017
Skills
- Cross-selling and upselling
- Data entry proficiency
- Empathy and patience
- Performance tracking
- Customer relations
- Order fulfillment
- Customer service
- Multitasking and organization
- Money handling
Timeline
CSR, Sales
Crunch Fitness
10.2024 - Current
Parts Associate
Harley Davidson Inc
04.2024 - 10.2024
Clothing Sales Associate
Harley Davidson Inc
04.2024 - 10.2024
Office Manager
Mad Diesel Performance
07.2019 - 10.2022
Sales Associate
Plato’s Closet
03.2019 - 08.2019
Day Care Teacher
Monument Heights Day School
02.2018 - 07.2018
Early Childhood Education
John Tyler Community College
Bachelor Of Interior Design - Interior Design
Radford University
High School Diploma -
James River High School
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