EKEEM RUSSELL
PONTIAC
Summary
Administrative Assistant with years of experience in optimizing office operations and enhancing productivity through effective time management and strategic planning. Demonstrates strong skills in data analysis, problem-solving, and team leadership, with a proven track record of fostering client relations and streamlining processes. Committed to leveraging operational strategy and compliance oversight to drive organizational success and support team cohesion.
Overview
12
12
years of professional experience
Work History
Guest Service Manager
Amerilodge Group, Holiday Inn
Troy, MI
01.2025 - Current
- Oversee guest services, enhancing satisfaction and boosting positive feedback scores.
- Manage team operations, achieving seamless service delivery and improving guest retention.
- Implement training programs, elevating staff performance and reducing service errors.
- Optimize resource allocation, ensuring efficient service and minimizing operational costs.
- Oversaw daily operations ensuring exceptional guest experiences, resulting in a 10% increase in positive online reviews.
- Implemented new guest feedback system, enabling timely responses and leading to noticeable improvements in overall satisfaction scores.
Technical Support Administrator
Verve Hosting Inc
Rochester Hills, MI
09.2018 - Current
- Provided technical support to clients, resolving issues efficiently and enhancing overall customer satisfaction.
- Diagnosed system malfunctions and implemented solutions, resulting in minimized downtime and improved service reliability.
- Partnered with engineering teams to streamline support processes, fostering communication and enhancing problem resolution speed.
- Maintained comprehensive documentation of support tickets, ensuring accurate records and facilitating knowledge sharing.
- Engaged with clients proactively to understand their needs, building strong relationships that contributed to sustained loyalty.
Executive Administrative Assistant
Barton Malow Construction
Detroit, MI
08.2020 - 02.2025
- Streamlined office processes, enhancing efficiency and reducing administrative bottlenecks, leading to noticeable gains in productivity.
- Coordinated executive schedules and meetings, fostering effective communication and ensuring seamless operations across departments.
- Analyzed workflow patterns to identify areas for improvement, implementing solutions that resulted in marked progress in task completion rates.
- Provided comprehensive support to executives, maintaining a positive work environment and promoting team cohesion through effective collaboration.
- Developed a centralized document management system, improving information retrieval and enhancing data accessibility for the entire team.
- Managed executive schedules, prioritizing tasks and ensuring efficient time management.
- Coordinated travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
Area Coach
Team Lyders Inc
Brighton, MI
10.2013 - 02.2022
- Led regional team in executing operational strategies to enhance service quality and customer satisfaction.
- Mentored and trained new area coaches, fostering a culture of continuous improvement and development.
- Developed training programs for staff to ensure adherence to company standards and best practices.
- Analyzed performance metrics to identify areas for operational efficiencies and implemented corrective actions.
- Analyzed sales data to identify opportunities for improvement, implementing targeted action plans to address areas of concern.
- Optimized inventory management procedures to minimize stock discrepancies while maximizing product availability for customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Project Coordinator
Barton Malow Construction
Detroit, MI
01.2020 - 08.2020
- Orchestrated project timelines and resource allocation, achieving on-time delivery and enhancing client satisfaction.
- Fostered effective communication across teams, streamlining project workflows and reducing delays in project execution.
- Maintained comprehensive project documentation, ensuring accuracy and compliance with industry standards for future reference.
- Developed a tracking system for project milestones, facilitating real-time updates and measurable improvements in team productivity.
Education
Bachelor of Business Administration -
Wayne State University
Detroit, MI05.2015
Skills
- Time Management, Data Analysis, Problem Solving, Team Leadership (Experienced), Budgeting, OPERATIONAL STRATEGY (Experienced), COMPLIANCE OVERSIGHT (Experienced), SHAREPOINT (Experienced), CLIENT RELATIONS (Experienced), BUDGET MANAGEMENT (Experienced), MICROSOFT OFFICE (Experienced)
- Staff training and development
- Property management systems
- Guest accommodations
- Operations management
- Profit and loss
- Filing
- Clerical support
- Scheduling
Timeline
Guest Service Manager
Amerilodge Group, Holiday Inn
01.2025 - Current
Executive Administrative Assistant
Barton Malow Construction
08.2020 - 02.2025
Project Coordinator
Barton Malow Construction
01.2020 - 08.2020
Technical Support Administrator
Verve Hosting Inc
09.2018 - Current
Area Coach
Team Lyders Inc
10.2013 - 02.2022
Bachelor of Business Administration -
Wayne State University