Summary
Overview
Work History
Education
Skills
Timeline
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E Kennedy Cotton

Durham,NC

Summary

Highly organized and detail-oriented administrative professional with over 4 years of experience in program management, office administration, and data handling. Demonstrates expertise in managing schedules, maintaining databases, and ensuring accuracy in documentation and reporting. Proven track record in training and mentoring staff, managing confidential information, and enhancing administrative processes to support organizational efficiency and effectiveness.

Overview

6
6
years of professional experience

Work History

Program Administrative Assistant

Fortrea
Remote
10.2020 - Current
  • Maintained accurate databases and performed meticulous data entry to support organizational needs.
  • Collected and analyzed data efficiently, generating detailed reports to inform decision-making.
  • Applied healthcare administration expertise in managing prior authorizations, benefits verification, and insurance processes.
  • Ensured confidentiality and data security in handling sensitive information.
  • Mentored and supported junior staff, contributing to their professional growth and development.
  • Prepared and presented comprehensive reports, demonstrating exceptional data handling and reporting accuracy.
  • Managed customer/client interaction records with precision and attention to detail.

Lead

Oak Village Academy
Cary, NC
06.2019 - 07.2020
  • Designed and implemented educational programs addressing students' diverse physical, social, emotional, and cognitive needs.
  • Provided tailored instruction to support students requiring additional help.
  • Created detailed progress reports to facilitate effective communication with parents and assist in strategic planning.

Program Assistant

US Army CYS
Fort Liberty, NC
12.2018 - 02.2019
  • Developed and implemented educational programs for children, tracking and analyzing data to improve program efficiency and effectiveness
  • Monitored and assessed program data, including social and developmental progress, leading to enhanced program performance
  • Organized and led parent-teacher conferences, providing updates on curriculum changes and educational activities to support student success
  • Implemented strategies to streamline program operations, resulting in improved overall program effectiveness.

Office Administrator

The Renaissance European Day Spa
Fayetteville, NC
07.2018 - 11.2018
  • Oversaw front desk operations, including scheduling, inventory management, and financial tracking.
  • Handled billing procedures, processed invoices, and managed payments, ensuring accuracy and timeliness.
  • Utilized Excel for budget monitoring, expense management, and revenue analysis.
  • Implemented an efficient record management system, enhancing file organization and accessibility.
  • Resolved customer concerns with exceptional problem-solving skills, achieving a 95% customer satisfaction rate.
  • Managed incoming calls professionally, directing them appropriately or taking messages.
  • Reviewed employee time sheets for accuracy prior to payroll processing.
  • Developed and implemented marketing campaigns to promote services and products.
  • Ensured compliance with all state licensing regulations for massage therapists and estheticians.

Education

Bachelor of Arts - Psychology

North Carolina State University
Raleigh, NC
12-2017

Skills

  • Administrative Support
  • Data Management
  • Research & Reporting
  • Healthcare Administration
  • Confidentiality & Security
  • Billing & Financial Management
  • Project Management
  • Scheduling & Expense Tracking

Timeline

Program Administrative Assistant

Fortrea
10.2020 - Current

Lead

Oak Village Academy
06.2019 - 07.2020

Program Assistant

US Army CYS
12.2018 - 02.2019

Office Administrator

The Renaissance European Day Spa
07.2018 - 11.2018

Bachelor of Arts - Psychology

North Carolina State University

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E Kennedy Cotton