Guadalupe Torres
Summary
Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Overview
10
10
years of professional experience
Work History
Program Administrative Assistant
Judith
The Bronx, New York
03.2025 - Current
- Provided administrative support to senior management in daily operations.
- Managed travel arrangements for program participants, including flights, accommodations and transportation.
- Provided administrative support to program staff and faculty.
- Maintained inventory of supplies necessary for the successful operation of the program.
Private Babysitter /Private Childcare Provider
Jorge Cortezano
Brooklyn, 11378
06.2024 - 07.2026
- Provided attentive care and supervision for children age 1-6 in a safe environment.
- Engaged children in educational activities to promote learning and development.
- Prepared nutritious meals and snacks to ensure proper dietary needs were met.
- Change diapers and assisted with toilet- training and routine when appropriate.
- Supported daily routine including naps, bedtime, dressing, handwashing and personal hygiene
- Communicated with parents or guardians about meals, activities, behavior and daily needs.
- Planned age-appropriate play, reading, art and craft, and learning activities.
- Helped school-age children with homework and encouraged positive learning habits.
- Kept children’s play, eating and sleeping areas clean, organized and safe.
- Taught basic manners like saying please and thank you.
Hotel Administrator
R&R Universal Studio
Brooklyn, NY
05.2024 - 01.2025
- Handled guest complaints promptly, taking appropriate action to resolve issues and prevent future occurrences.
- Managed daily operations of hotel, ensuring guest satisfaction and smooth workflow.
- Oversaw front desk activities, including check-in, check-out, and guest inquiries.
- Met guest needs consistently with smooth coordination between departments.
- Arranged transportation, reservations and package deliveries for guests.
Case Worker
DocGo
Brooklyn, NY
11.2023 - 05.2024
- Developed community partnerships to expand available resources for client referrals and collaboration opportunities.
- Monitored case progress for timely completion and compliance with applicable regulation.
- Mentored new caseworkers as they transition into their roles, providing guidance on best practices and procedures.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Cashier Team Lead
Mini Max
Brooklyn, NY
08.2023 - 05.2024
- Assisted customers or junior cashiers with returns and price overrides.
- Sought out customers to help, inquired about needs and anticipated concerns.
- Maintained cleanliness of front end area, including registers, shelves, and displays.
- Assisted customers with returns, exchanges, and refunds according to company policies.
- Assisted with tagging, rotating and replenishing stock for front-lane displays.
- Monitored and balanced cash drawers before and after each shift.
Front Desk Receptionist
Feel Good Physical Therapy
Queens, NY
01.2022 - 06.2023
- Remained calm, resourceful, and proactive while resolving complex issues.
- Served as first point of contact for new visitors.
- Delivered reliable customer service to guests upon arrival.
- Protected confidential guest and business information.
- Kept front of house clean and orderly.
- Greeted, assisted and directed visitors with professional attitude.
School Cook
Volunteer Work for School
BROOKLYN, NY
01.2017 - 06.2020
- Helped fundraiser for the culinary class.
- Catered for the school such as for the Book Club, Award ceremonies, Thanksgiving event.
- Coordinated meal preparation with other kitchen staff to ensure timely service during lunch periods.
- Maintained clean and sanitary kitchen environment by following proper cleaning procedures.
Education
High School -
Cultural Academy For The Arts And Sciences
Brooklyn, NYSkills
- Microsoft Office
- Spanish
- Customer service
- Time management
- Inventory management
- Front Desk Operations
- Catering management
- Administrative support
Languages
- English
- Spanish
Hobbies and Interests
- English
- Spanish
Timeline
Program Administrative Assistant
Judith
03.2025 - Current
Private Babysitter /Private Childcare Provider
Jorge Cortezano
06.2024 - 07.2026
Hotel Administrator
R&R Universal Studio
05.2024 - 01.2025
Case Worker
DocGo
11.2023 - 05.2024
Cashier Team Lead
Mini Max
08.2023 - 05.2024
Front Desk Receptionist
Feel Good Physical Therapy
01.2022 - 06.2023
School Cook
Volunteer Work for School
01.2017 - 06.2020
High School -
Cultural Academy For The Arts And Sciences