Hi, I’m
Ella Kubiet
Richardson,TX
Summary
Experienced and dedicated sales and customer service professional with over 10 years of cross-trained expertise. Recognized as a solid team player, known for fostering positive relationships with clients and colleagues alike. Committed to ensuring customer satisfaction and driving company success. Highly articulate, energetic, and results-oriented, with a proven passion for cultivating partnerships and fueling business growth.
Overview
5
years of professional experience
1
Certification
Work History
CWS Apartments
Leasing Consultant
08.2021 - Current
Job overview
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
State Farm
Retention Customer Service Representative
03.2020 - 08.2021
Job overview
- Provided primary customer support to internal and external customers in fast-paced environment.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Incorporated cross-selling and upselling techniques.
- Maintained top 5% of site and company-wide ranking in promotion of programs designed to generate sales and profits and increase customer retention rates.
Hioki USA
Administrative Assistant
02.2020 - 08.2020
Job overview
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Communicated with customers to reconcile invoice payments and input data using QuickBooks.
- Managed employment applications and verified references.
Liberty Mutual Group
Customer Service Representative Agent
02.2018 - 08.2019
Job overview
- Exceeded expectation in assisting policyholders with coverage questions, policy changes, and rate reviews as measured by surveys and customer feedback.
- Boosted sales revenue by skillfully promoting diverse coverage and product options.
- Top 10% network performance ranking in annual review.
Education
Dallas CollegeDallas, TX
Associate of Arts
05.2020
North Marion High SchoolFarmington, WV
High School Diploma
05.2014
Skills
- Upselling Products and Services
- Product Promotion
- Prospecting Skills
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Billing Preparation and Processing
- Multi-Line Phone Systems
- Microsoft Office Suite
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Cultural Awareness and Sensitivity
- Patient and Empathetic
Certification
- Property and Casualty License
Timeline
Leasing Consultant
CWS Apartments
08.2021 - Current
Retention Customer Service Representative
State Farm
03.2020 - 08.2021
Administrative Assistant
Hioki USA
02.2020 - 08.2020
Customer Service Representative Agent
Liberty Mutual Group
02.2018 - 08.2019
Dallas College
Associate of Arts
North Marion High School
High School Diploma
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