Victoria Gallegos
Phoenix,AZ
Summary
Highly motivated individual seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Energetic Leasing Consultant offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
14
14
years of professional experience
Work History
Leasing Consultant
Camden Property Trust
05.2022 - Current
- Number 1 in Sales for my region in Q3 of 2023
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected rent and tracked resident payments and information in computer system.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Assistant Community Manager/Compliance Coordinator
First Service Residental
01.2018 - 06.2022
- Managed quality programs to reduce overdue compliance activities.
- Oversaw and monitored violation tracking system for accuracy, which reduced community violation issues by more than 50%.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Event Planning and coordination
- Received and processed HOA resident payments, and updated system accounts with latest information.
- Evaluated property conditions and recommended improvements.
Customer Service Representative
Certified Languages International Inc.
02.2015 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Timely connection of interpreters with Medical personnel.
- Knowledge of Language database.
Hair Stylist
Independent Hairdresser
01.2010 - 01.2020
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Education
Mentor Certification - Leasing Consultant Mentorship
Camden Mentorship Program
Houston, TX04.2022
Life And Health Insurance Licenses -
Arizona Department of Insurance
Phoenix, AZ06.2019
Leasing Consultant Intern - Apartment Leasing
Maximus Training Program
01.2011
Cosmetology -
Empire Beauty School - Glendale
Glendale, AZ03.2010
Prerequisite Courses - Finance
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2007
High School Diploma -
West Phoenix High School
Phoenix, AZ05.2007
Skills
- Marketing initiatives
- Client relationship management
- Underwriting and adjustments
- Lead Tracking
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Creative Problem Solving
- Upselling Products and Services
- Verbal and Written Communication
- Data Entry and Maintenance
Timeline
Leasing Consultant
Camden Property Trust
05.2022 - Current
Assistant Community Manager/Compliance Coordinator
First Service Residental
01.2018 - 06.2022
Customer Service Representative
Certified Languages International Inc.
02.2015 - 01.2018
Hair Stylist
Independent Hairdresser
01.2010 - 01.2020
Mentor Certification - Leasing Consultant Mentorship
Camden Mentorship Program
Life And Health Insurance Licenses -
Arizona Department of Insurance
Leasing Consultant Intern - Apartment Leasing
Maximus Training Program
Cosmetology -
Empire Beauty School - Glendale
Prerequisite Courses - Finance
Maricopa Community Colleges - Phoenix College
High School Diploma -
West Phoenix High School
Similar Profiles
Julian JonesJulian Jones
Sales & Leasing Consultant at Camden Property Trust LLC, Camden PhippsSales & Leasing Consultant at Camden Property Trust LLC, Camden Phipps
Anna BeesleyAnna Beesley
Leasing Agent at Camden Property TrustLeasing Agent at Camden Property Trust
BENICIA HAYNESBENICIA HAYNES
Leasing Consultant at Camden Property TrustLeasing Consultant at Camden Property Trust
Ariani KingAriani King
Sales Manager at Camden Property TrustSales Manager at Camden Property Trust
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio