Martia Friend
Virginia Beach,VA
Summary
Accomplished professional with a proven track record at Amazon, adept in customer service and fair housing regulations. Excelled in building customer trust, enhancing team productivity by streamlining operations, and boosting sales through strategic merchandise displays. Demonstrates exceptional verbal communication and leadership skills, ensuring high levels of tenant and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Leasing Consultant
S.L. Nusbaum Realty
03.2023 - Current
- Responding to potential tenant interest for rental properties in-person and via digital platforms
- Showing properties, answering questions and finalizing terms of leases
- Establishing tenant expectations for security deposits, procedures for rent and amenities that will be part of the lease
- Preparing potential tenant background checks, including reference letters, rental history, income verification and lease application
- Properly executing all terms of a lease and taking needed steps in the case of a defaulting tenant
Customer Service Representative
MileOne
10.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist
MileOne
02.2020 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Supervisor
Amazon
04.2014 - 09.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Assistant Store Manager
Customize Clothing & Acc
07.2010 - 10.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Booker T Washington High School
Norfolk, VA06.2010
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Credit card payment processing
- Verbal and written communication
- Building customer trust and loyalty
- Upselling products and services
Timeline
Leasing Consultant
S.L. Nusbaum Realty
03.2023 - Current
Customer Service Representative
MileOne
10.2022 - 03.2023
Receptionist
MileOne
02.2020 - 03.2021
Supervisor
Amazon
04.2014 - 09.2018
Assistant Store Manager
Customize Clothing & Acc
07.2010 - 10.2013
High School Diploma -
Booker T Washington High School
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