Eltrinice Tydus
Mesa,AZ
Summary
Accomplished professional with a proven track record in customer service and strategic planning, notably at Alorica. Skilled in problem-solving, ensuring timely and reliable service delivery. Fostered strong client relationships and enhanced team performance through effective leadership, achieving significant improvements in customer satisfaction and operational efficiency. Hardworking employee enthusiastic about learning new skills inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Safety-focused individual possessing outstanding driving record. Proactive, reliable, and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Driver
Uber And Lyft
08.2017 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Win Back Manager
Alorica
08.2013 - 08.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
No Degree - Mass Communications
University of Memphis
Memphis, TN05.2026
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Punctual and Reliable
- Safe Driving Practices
- City and non-city driving
- Patience and understanding
- Customer rapport
- Strategic Planning
Timeline
Driver
Uber And Lyft
08.2017 - Current
Win Back Manager
Alorica
08.2013 - 08.2017
No Degree - Mass Communications
University of Memphis
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