Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Eladia Lang

Harrisonville,MO

Summary

Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Communicative Waitress dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Head Waitress

Jose's Cafe (Roosters Steakhouse)
01.2023 - Current
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Answered customers' questions, recommended items, and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.
  • Supported needs of 2- wait staff who attended to specific needs of countless customers daily for local diner with social relevancy and intentionality

Librarian Assistant

Cass County Public Library
08.2014 - 10.2019
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Placed books on proper shelves when returned to circulation.
  • Maintained secure environment by monitoring visitors at front desk.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.
  • Inducted, informed and supported new users with thorough library orientations.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Answered questions from patrons and helped to find desired materials.
  • Helped children select appropriate reading level library books.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Created welcoming and comfortable space by keeping library clean and organized.
  • Provided basic computer assistance to help patrons access needed resources.
  • Offered basic reference assistance to support information needs.
  • Organized circulation desk with over 100 books and periodicals to be checked out

Education

Associate of Science - Veterinary Medicine (Pre-Veterinarian)

Metropolitan Community College - Kansas City
Kansas City, MO
04.2033

Skills

  • Check Payment Processing
  • Order Accuracy
  • Seating Assignment Preparation
  • Accurate Money Handling
  • Price Memorization
  • To-Go Order Preparation
  • Guest Relations
  • Customer Needs Assessments
  • Billing and Payment Processing
  • Professional Relationships
  • Upselling Techniques
  • Assignment Delegation
  • Quality Control Guidelines
  • Bar Terminology
  • Wine Knowledge
  • Staff Monitoring
  • Courteous Phone Demeanor
  • Conflict and Complaint Resolution
  • Ability to Lift 30 Pounds
  • Covid Symptom Screening
  • Adaptable and Flexible

Accomplishments

  • Collaborated with team of four in the development of restaurants interior design.
  • Supervised team of six staff members.
  • Resolved product issue through consumer testing.
  • Documented and resolved staff issues which led issues being talked though and resolved.

Timeline

Head Waitress

Jose's Cafe (Roosters Steakhouse)
01.2023 - Current

Librarian Assistant

Cass County Public Library
08.2014 - 10.2019

Associate of Science - Veterinary Medicine (Pre-Veterinarian)

Metropolitan Community College - Kansas City
Eladia Lang