ELAF KHUDHUR
Antioch,TN
Summary
Motivated and detail-oriented healthcare professional with a strong foundation in customer service, patient care, and clinical support. Currently pursuing an A.A.S. in Surgical Technology with a 4.0 GPA. Experienced in maintaining patient safety, supporting interdisciplinary teams, and ensuring high standards of care in fast-paced environments. Fluent in Arabic, Kurdish, and English, with strong communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
The Home Depot
01.2024 - Current
- Delivered high-quality service while resolving customer inquiries and concerns
- Developed strong rapport with customers through attentive listening and problem-solving
- Assisted with order processing, returns, and team training to meet service targets
Registered Behavior Technician (RBT)
Hopebridge
11.2023 - 01.2024
- Maintained accurate client records in electronic health systems
- Supported patients and ensured safety while implementing behavioral treatment plans
- Collaborated with healthcare professionals to monitor client progress
Sales Associate
Walmart
06.2020 - 11.2023
- Assisted customers in locating merchandise and promoted product features
- Maintained product displays and handled transactions efficiently
- Demonstrated excellent service skills and product knowledge
Sandwich Artist
Subway
12.2019 - 06.2020
- Prepared food items with attention to hygiene and customer preferences
- Managed inventory, restocked supplies, and maintained clean work areas
- Developed strong customer service skills in a fast-paced environment
Education
Associate of Applied Science - Surgical Technology
Fortis Institute
Nashville, TN08.2026
High School Diploma -
John Overton High School
Nashville, TN05.2021
Skills
- Patient and Client Relations
- Data Entry & Documentation
- Active Listening & Communication
- Critical Thinking & Multitasking
- Infection Control Awareness
- Medical Record Handling (EHR)
- Team Collaboration
- Microsoft Outlook & Office Suite
- Payment Processing & Scheduling
- Customer relations
- Problem resolution
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certifications And Honors
- President’s List Recognition, Fortis Institute, 2024, Awarded for academic excellence and maintaining a perfect 4.0 GPA during the term.
- Academic Achievement Certificate, Fortis Institute, 2024, Recognized for outstanding academic performance and consistent dedication to coursework in the Surgical Technology program.
- Certificate of Excellence in Scholarly Performance, Fortis Institute, 2024, Honored for achieving the highest academic standards and demonstrating a commitment to professional growth in the healthcare field.
Timeline
Customer Service Representative
The Home Depot
01.2024 - Current
Registered Behavior Technician (RBT)
Hopebridge
11.2023 - 01.2024
Sales Associate
Walmart
06.2020 - 11.2023
Sandwich Artist
Subway
12.2019 - 06.2020
High School Diploma -
John Overton High School
Associate of Applied Science - Surgical Technology
Fortis Institute
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