Elaimey Pena
Jersey City
Summary
Results-driven Food Service Director with a strong background in coordinating catering services and analyzing budgets. Demonstrated ability to develop menu plans that prioritize nutritional value and customer satisfaction, leading to increased revenue and improved team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Service Director
Pomptonian Food Service
Nutley, NJ
04.2022 - Current
- Supervised food service activities in a multi-unit school district, guaranteeing quality and regulatory compliance in meal preparation and delivery.
- Developed and implemented menu plans to enhance nutritional value and customer satisfaction and in compliance with National School Lunch Program (NSLP)
- Trained and mentored staff on food preparation techniques and safety standards.
- Monitored financial performance, analyzing budgets to drive cost-effective decision-making.
- Developed a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates.
- Monitored inventory levels closely, identifying shortages early on and taking corrective action to avoid stockouts or excess inventory costs.
- Managed payroll processing to ensure timely and accurate employee compensation.
- Purchased food and cultivated strong vendor relationships.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated catering services for special school events such as open-houses, Board of Education meetings, sporting events and planning menus tailored specifically to client's preferences while managing logistical aspects such as staffing requirements or equipment rentals.
- Increased sales revenue through effective monthly promotions district-wide.
Assistant Manager
Dunkin' Donuts
Carlstadt, NJ
08.2021 - 10.2022
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and developed team members on service standards and product knowledge.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Enhanced customer experience by resolving complaints and promoting loyalty programs.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
- Coordinated staff schedules to optimize coverage during peak hours and Metlife Stadium events.
Assistant Manager
Bareburger
Edgewater, NJ
01.2021 - 08.2021
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Collaborated with owners on marketing initiatives to drive restaurant traffic and sales growth.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Conducted regular training sessions to maintain high operational standards across the team.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
Education
Lincoln High School
Jersey City, NJSkills
- Ordering and purchasing
- Staff training and development
- Sanitation standards
- Staff leadership
- MS word, excel, and outlook
- Experience with payroll
Certification
ServSafe
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food Service Director
Pomptonian Food Service
04.2022 - Current
Assistant Manager
Dunkin' Donuts
08.2021 - 10.2022
Assistant Manager
Bareburger
01.2021 - 08.2021
Lincoln High School