Elaina Burley
Vandalia,OH
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Adaptable and dependable in any circumstance.
Overview
6
6
years of professional experience
Work History
Dorm Front Desk Clerk
Bowling Green State University Residence Life
08.2022 - Current
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Created a positive and friendly environment in residence life.
- Streamlined check-in and checkout processes to improve efficiency and make sure students were well informed.
- Monitored the hall to keep residents safe and keep intruders out.
- Equipped students with their needs ( kitchen supplies, lock-out keys, etc.).
- Answered phone calls and questions from parents and residents.
Family Nanny
Jodi Borger
05.2021 - Current
- Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
- Established open communication with parents for seamless coordination in children''s daily routines and schedules.
- Enhanced children''s cognitive development by implementing educational and stimulating activities.
- Organized creative projects to promote artistic expression, critical thinking, and problem-solving skills.
- Created a reliable and consistent relationship with the family.
Receptionist
Luxury Nails Spa
03.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Ensured that customers were satisfied and helped them with any concerns.
- Cashed out customers and managed money at the front desk.
- Guided customers in choosing what they wanted to get done and adapted to their specific requests.
- Memorized all the nail techs abilities and assigned them to customers accordingly.
Retail Sales Associate
Juniper Boutique
02.2022 - 05.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Shift Leader
Coldstone Creamery
03.2019 - 04.2021
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Served icecream to customers with a good attitude and in an efficient manner.
- Lead each shift and crew members by being a reliable resource for them.
- Closed the register and managed the money.
- Closed and locked up the store.
Concessions Worker
Christy's Pizza
05.2018 - 08.2018
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Increased sales by creating attractive food displays and maintaining a clean, inviting environment.
- Streamlined the ordering process for faster transactions and shorter wait times for customers.
- Collaborated with team members to ensure smooth operations during busy days.
- Managed and counted money.
Education
No Degree - Communication Sciences And Disorders
Bowling Green State University
Bowling Green, OH05.2025
High School Diploma -
Butler High School
Vandalia, OH05.2021
Skills
- Multi-Tasking
- Guest Relations
- Interpersonal Skills
- Sales Techniques
- Adaptability
- Reliability
- Customer Service
- Cash Handling
- Problem-Solving Skills
- Listening Skills
- Guest Reception
- Time Management
Timeline
Dorm Front Desk Clerk
Bowling Green State University Residence Life
08.2022 - Current
Retail Sales Associate
Juniper Boutique
02.2022 - 05.2022
Family Nanny
Jodi Borger
05.2021 - Current
Receptionist
Luxury Nails Spa
03.2021 - Current
Shift Leader
Coldstone Creamery
03.2019 - 04.2021
Concessions Worker
Christy's Pizza
05.2018 - 08.2018
No Degree - Communication Sciences And Disorders
Bowling Green State University
High School Diploma -
Butler High School
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