Elaina Collins
City Of Tucson
Tucson,AZ
2
Languages
1
Certification
5
years of professional experience
Passionate and proven public safety professional with exceptional skills in emergency management, call prioritization, and stress tolerance. Committed to delivering timely assistance and bringing invaluable experience to support team efforts in high-pressure situations.
Work History
911 Telecommunicator III
4 Years 9 MonthsOperated multi-line phone systems & complex radio software to manage emergency calls efficiently.
- Maintained accurate records of all events, ensuring thorough documentation for future reference and analysis.
- Coordinated information relay between first responders and callers for timely assistance.
- Coordinated emergency response dispatch for two city police departments and twelve fire agencies, ensuring effective communication across military, urban, and rural settings.
- Managed all emergent and non-emergent calls routed to center, ensuring efficient processing for dispatch.
- Operated in a high volume center receiving 3-5,000 calls daily and 1.2 million calls annually.
- Trained new staff on call handling and radio dispatch procedures.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
- Supported fellow dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
- Assumed supervisory responsibilities during multiple assignments to ensure operational continuity.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.
- Contributed innovative suggestions during team meetings to drive process optimization and support ongoing improvement initiatives.
- Conducted public education sessions on importance of 911 services, raising community awareness.
- Ensured equipment functionality, conducting regular tests and reporting issues for maintenance, thus minimizing downtime.
- Guided callers through pre-arrival instructions, aiding in patient stabilization until units arrived on scene.
- Maintained strict adherence to confidentiality protocols by safeguarding sensitive information from unauthorized access.
- Served on committee for a new CAD Request for Proposal
Education
High School Diploma
- Relevant Coursework: Anatomy and Physiology & Criminal Justice and Criminology
- 3.76 GPA
- Elected Captain of Track & Field team
Skills
Emergency management
Call prioritization
Computer-aided dispatching
Firefighting and law enforcement procedures
Emergency police
fire & medical dispatcher certification
Geographical expertise
Decision making
Stress Tolerance
Information Security
Dependable and responsible
Organization & Attention to Detail
Multitasking
Accomplishments
- Earned promotion to Telecommuniactor II within 6 months of employment
- Earned promotion to Telecommunicator III within 2.5 years of employment
- Completed the Public Safety Communications Department pre-supervisor academy
- Nominated for Dispatcher of The Year in for 2025
- Completed the Struggle Well program with Boulder Crest
- Selected to attend the APCO 2024 National Conference
- Earned consistently high performance evaluations for outstanding performance, exceptional communication, and remarkable attention to detail
- Documented commendations from high level field personnel including Battalion Chiefs, EMS Captains, Sergeants, and Lieutenants for my attention to detail in several high profile incidents
- Received Spotlight Awards for aiding extraordinarily high call volume the night of July 4th, 2024 & for assisting a fellow dispatcher during a particularly high-stress officer involved shooting
Certification
CPR & First Aid
Affiliations
- Communication Workers of America
- Association of Public-Safety Communication Officials
- National Emergency Number Association
Languages
English
Native or Bilingual
Spanish
Full Professional
Interests
Enjoy hobbies that combine physical activity with outdoor exploration.
Passionate about balancing physical health with mental and emotional wellness.
I have a passion for photography and editing photos.
Interior Design
Video Gaming
Watching Movies and TV Shows
Documenting and sharing travel experiences.
Timeline
911 Telecommunicator III
City Of Tucson
11.2021 - CurrentRead More
Catalina Foothills High School
High School Diploma
Read More