Lauren Vogel
Horsham,PA
Summary
Committed 911 Telecommunicator III with a solid history of accomplishment in helping the residents of Montgomery County PA handle non-priorities as well as emotionally-charged, life-threatening and dangerous situations, as well as dispatching police officers while relaying vital information over the radio, telephone, and CAD systems.
Looking for full-time employment as a member of the Department of Public Safety’s training department to help other telecommunicators with their personal educational development as a public safety professional while continuing to grow on her own.
Overview
20
20
years of professional experience
Work History
911 Telecommunicator III
Montgomery County Department of Public Safety
2010.06 - Current
- Responsible for answering 911 emergency and non-emergency incoming calls, while entering pertinent information into the CAD (the computer aided dispatch system), and giving pre-arrival emergency medical instructions where needed.
- Monitor and operate the radio system for police and dispatch police and all appropriate resources to the incident at hand.
- Act as a communications training officer, introducing new hires to the personnel, procedures, and policies, and purposes of the safety agency.
- Participates in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.
Assistant Store Manager
CVS Pharmacy
2004.11 - 2010.06
- Managed opening and closing procedures and daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success with the organization.
- Interviewed, hired, and trained staff associates to comply with company policies and procedures.
Education
Bachelor of Arts - Criminal Justice
Holy Family University
Philadelphia, PA05.2008
Skills
- 911 Telecommunicator Experience
- Computer-aided dispatching
- Documentation
- Task Prioritization
- Team Player
- Dependable and Responsible
- Interpersonal Communication Skills
- Time Management
- Adaptability and Flexibility
Timeline
911 Telecommunicator III
Montgomery County Department of Public Safety
2010.06 - Current
Assistant Store Manager
CVS Pharmacy
2004.11 - 2010.06
Bachelor of Arts - Criminal Justice
Holy Family University
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