Riley Flood
Drexel Hill,PA
Summary
Dedicated 911 telecommunicator offering 2 years of experience. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Organized and thorough in documenting calls. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
13
13
years of professional experience
Work History
Public Safety Telecommunicator
Montgomery County Department Of Public Safety
2022.07 - Current
- Utilized advanced mapping software to pinpoint caller locations rapidly, enabling faster response times from emergency personnel.
- Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
- Provided lifesaving medical instructions over the phone to callers, stabilizing patients'' conditions until first responders arrived on scene.
Certified Phlebotomist Technician
Quest Diagnostics
2020.09 - 2022.02
- Enhanced laboratory efficiency by properly labeling and processing collected specimens for testing.
- Increased patient comfort during blood draws by utilizing effective communication skills and gentle techniques.
- Supervised inventory management, ensuring adequate stock of supplies for seamless daily operations.
- Provided compassionate support to anxious or nervous patients, creating a more comfortable environment for blood draws.
Medical Assistant
Shady Grove Fertility Center
2019.10 - 2020.03
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Ophthalmic Technician/ Retina Assistant
Wills Eye Hospital Mid Atlantic Retina
2017.01 - 2019.09
- Accurately perform, explain, and document various tasks related to ophthalmic care.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
Customer Service
LA Fitness
2015.01 - 2016.12
- Provided exemplary customer service to club members.
- Resolved customer service issues with timely and professional resolutions.
EMT
Transcare Ambulance
2011.08 - 2014.01
- Provided life support services during medical emergencies.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
Education
Associate of Applied Science - Emergency Management And Planning
Delaware County Community College
Media, PA05.2024
No Degree - Emergency Medical Technician
Delaware County Training Center
07.2011
High School Diploma -
Upper Darby High School
01.2010
Skills
- Active Listening
- Information documentation
- Basic life support understanding
- Information Gathering
- Emergency Medical Instruction
- Emergency Medical Dispatch (EMD)
- Calm Under Pressure
- Verbal Communication
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- CPR Certified
Timeline
Public Safety Telecommunicator
Montgomery County Department Of Public Safety
2022.07 - Current
Certified Phlebotomist Technician
Quest Diagnostics
2020.09 - 2022.02
Medical Assistant
Shady Grove Fertility Center
2019.10 - 2020.03
Ophthalmic Technician/ Retina Assistant
Wills Eye Hospital Mid Atlantic Retina
2017.01 - 2019.09
Customer Service
LA Fitness
2015.01 - 2016.12
EMT
Transcare Ambulance
2011.08 - 2014.01
Associate of Applied Science - Emergency Management And Planning
Delaware County Community College
No Degree - Emergency Medical Technician
Delaware County Training Center
High School Diploma -
Upper Darby High School
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