Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Public Safety Telecommunicator
Advocate Aurora Health Center
Milwaukee, WI
04.2022 - 12.2023
Received and processed 911 calls for police, fire, and EMS services.
Dispatched police officers to respond to various types of incidents.
Assessed incoming calls for urgency and determined appropriate response level.
Maintained contact with field units via radio or telephone communication.
Managed multiple simultaneous tasks while remaining calm under pressure.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Performed daily security checks of the premises and monitored CCTV surveillance systems.
Conducted investigations into incidents reported to Dispatch Security Officer.
Maintained records of all incidents that occurred during shifts.
Prepared detailed reports after each incident or shift completed.
Monitored access control systems at all entrances and exits and maintained visitor logs.
Monitored security cameras to identify and respond to suspicious activity.
Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Utilized Omnigo software to write reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
Maintained high levels of alertness throughout shifts.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Security Officer
Advocate Aurora St Luke's Medical Center
Milwaukee, WI
11.2020 - 04.2022
Conducted rounds of hospital premises to ensure safety and security measures were being met.
Monitored and responded promptly to any suspicious activity or emergency situations.
Inspected entrances, exits, and other areas for potential security risks.
Enforced hospital regulations regarding visitors, personnel, and vehicles.
Provided escorts for staff, patients, and visitors as needed.
Assisted in resolving conflicts between patients or visitors.
Investigated reports of missing items or suspicious activities.
Documented all security incidents in an incident report form.
Communicated with law enforcement officers when necessary.
Managed access control systems including CCTV surveillance cameras.
Trained new employees on hospital security policies and procedures.
Performed routine patrols throughout the facility grounds or parking lots.
Responded to medical emergencies.
Developed proactive plans to address potential security threats or breaches.
Participated in drills designed to test preparedness for various emergency scenarios.
Ensured compliance with local laws governing health care facilities' security operations.
Provided friendly and professional assistance to employees, visitors and customers.
Monitored security cameras to identify and respond to suspicious activity.
Escorted individuals requiring personal protection to provide safe transport to specified locations.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Searched bags manually to identify prohibited items and contraband.
Security Officer
Potawatomi Hotel & Casino
Milwaukee, WI
10.2016 - 09.2020
Monitored surveillance cameras and responded to suspicious activity.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Investigated all reported incidents of theft or vandalism on premises.
Enforced access control measures in accordance with established procedures.
Responded to alarms and conducted investigations as required.
Confirmed visitor identification prior to granting entry into the building.
Maintained accurate logs of all security related activities.
Provided escorts for visitors as needed throughout the facility.
Performed first aid and CPR when necessary during emergency situations.
Participated in training sessions to stay up-to-date on current security trends and best practices.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Nurse Professional Development Practitioner at Advocate Aurora Health: West Allis Medical CenterNurse Professional Development Practitioner at Advocate Aurora Health: West Allis Medical Center