Elaina Hernandez
Kentwood,MI
Summary
Welcome to my Resume! Thank you in advance for reading. While reading I hope you keep in mind these strengths that I believe are essential in any work place. My strengths include my ability to learn very quickly, the fact that I am a people person which means I will always be a positive role model whilst dealing with customers, or patients. Also, the fact that I see change as a positive thing and I will always embrace it. I believe my friends and previous coworkers would describe me as someone who is driven, enthusiastic, and upbeat. Someone with a can-do attitude and someone who takes ownership of difficult situations.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Corewell Health Radiology
Remote
07.2023 - Current
- Radiology Scheduler
- BCS, LT, HT trained
- GLINT Committee Member
- Outbound call team
Pharmacy Technician
High Volume Pharmacy
02.2020 - 12.2022
- Working Side by Side with Pharmacist
- Screen prescriptions for accuracy and completeness
- Prepare prescriptions- retrieve, count, measure, and mix medications
- Use technology to maintain accurate patient records
- Answer and make phone calls with patients, Doctors, and insurance companies
- Work with warehouse ordering system -Provide excellent customer service via counter Pickup, Curbside Service, and FEDEX Deliver services
- Maintain Compliance Calendar- with refill and Vaccine reminders.
- Make Compliance calls- Set up Vaccine appointments
- Handling MXVOICE (Sams Club Version of Customer Rating Survey)- Answering all Customer questions, comments and concerns, Positive and Negative alike!
- HIPPA, Human Trafficking, and Trauma Informed Care trained up to date.
- Upsell Sams Club Plus Membership, Mastercard, and Scan and Go app.
- Upsell Pet Medications
- Keep up to date Inventory on all Medications
Customer Service Supervisor
Front End Team Lead
08.2019 - 02.2020
- Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging membership renewals; participating in sales and marketing events; completing and maintaining marketing recaps and other required documentation; striving to meet membership goals; and promoting the value of Sam's Club products and services.
- Provides and ensures member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; locating merchandise; providing guidance and support to members regarding self-service technology; assisting members with transactions utilizing registers or self-checkout area; and ensuring club pick up orders are filled.
- Oversees assigned area of responsibility by handling claims and returns; zoning the area; arranging and organizing merchandise; identifying shrink and damages; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.
- Completes accounting records, files, transactions, and other required documentation by following accounting office procedures; providing funds for proper register operation; creating and interpreting financial analysis reports; assisting with accounting-related investigations; preparing daily deposits; preparing and overseeing Cash Fund Transfers; investigating overages and shortages in cash register drawers and accounting office; and maintaining confidentiality and accuracy of financial and personal information.
- Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
- Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
- Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
Manager
IHOP
Comstock Park, MI
02.2015 - 10.2018
Education
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Patient confidentiality
- Answering customer questions
- Patient education and counseling
- Data Entry
- Customer Service
- Creative Thinking
- Relationship Building
- Resolving Complaints
- Employee Training
- Staff Leadership
Prior Jobs
2015, 2018, IHOP Manager
References
Available upon request
Timeline
Patient Access Representative
Corewell Health Radiology
07.2023 - Current
Pharmacy Technician
High Volume Pharmacy
02.2020 - 12.2022
Customer Service Supervisor
Front End Team Lead
08.2019 - 02.2020
Manager
IHOP
02.2015 - 10.2018