Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Websites
References
Timeline
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Elaina Muterspaw

Waynesville,OH

Summary

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

Overview

4
4
years of professional experience

Work History

Server

Outback Steakhouse
Dayton, Ohio
03.2024 - 08.2025
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Prepared checks, itemizing total meal costs and taxes.
  • Provided exceptional service to high volume of daily customers.

Shift Manager/Key Holder

Roscoe's Pizza
Waynesville, Ohio
12.2021 - 03.2024
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Opened and closed store in absence of senior managers.
  • Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Modified standard recipes to address customer requests for substitutions or allergen concerns.
  • Kept stations stocked and ready for use to maximize productivity.

Cashier

Hidden Valley Orchards
Lebanon, Ohio
05.2021 - 11.2021
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed customer payments quickly and returned exact change and receipts.
  • Performed opening duties such as setting up dining areas and preparing condiments.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Recommended flavor combinations and desserts to customers, enhancing their dining experience.

Education

Associate of Arts - Criminology Sociology

Ohio University
Athens, OH
05-2028

High School Diploma -

Waynesville High School
Waynesville, OH
05-2024

Skills

  • Team member support
  • Sales techniques
  • Shift management
  • POS operation
  • Multitasking and organization
  • Positive and professional
  • Reliable and prompt
  • Quick learner

Affiliations

  • Sociology Criminology club member

Accomplishments

  • President's List for achieving a 4.0 GPA

References

References available upon request.

Timeline

Server

Outback Steakhouse
03.2024 - 08.2025

Shift Manager/Key Holder

Roscoe's Pizza
12.2021 - 03.2024

Cashier

Hidden Valley Orchards
05.2021 - 11.2021

Associate of Arts - Criminology Sociology

Ohio University

High School Diploma -

Waynesville High School

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Elaina Muterspaw