Elaina Pascual
Kenton,OH
Summary
Detail-oriented professional with strong customer service skills. Proven ability to enhance customer engagement and build lasting relationships, driving satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Associate
Honda Development and Manufacturing of America
02.2018 - Current
- Led cross-functional teams to implement process improvements enhancing production efficiency.
- Mentored junior associates, fostering skill development and knowledge sharing within the team.
- Analyzed production data to identify trends and suggested actionable improvements for operational workflows.
- Developed and maintained documentation for standard operating procedures, ensuring compliance with industry standards.
- Inspected finished products for quality assurance, ensuring compliance with specifications and standards.
- Trained new associates on operational procedures and safety protocols to enhance team performance.
Sate Tested Nursing Assistant
Hardin Hills
04.2011 - 05.2015
- Assisted residents with daily living activities to enhance comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
- Collaborated with interdisciplinary teams to develop individualized care plans for residents.
Cashier
McDonald's Restaurant
10.2007 - 05.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints with professionalism.
- Maintained accurate cash drawer, ensuring compliance with financial procedures.
- Trained new team members on operational procedures and customer service standards.
Education
High School Diploma -
Kenton Senior High School
Kenton, OH05.2010
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Workplace safety
- Customer engagement
- Relationship building
Timeline
Associate
Honda Development and Manufacturing of America
02.2018 - Current
Sate Tested Nursing Assistant
Hardin Hills
04.2011 - 05.2015
Cashier
McDonald's Restaurant
10.2007 - 05.2011
High School Diploma -
Kenton Senior High School