Elaina Zoromski
La Crosse
Summary
Experienced in delivering exceptional customer service, proven track record in managing guest relations and ensuring high levels of satisfaction. Strength lies in effective team collaboration and management. Skilled in conflict resolution, excels at maintaining a positive atmosphere for both guests and colleagues. Successfully delegates projects and consistently achieves efficient completion of tasks.
Overview
6
6
years of professional experience
Work History
Guest Service Leader
Kwik Trip
08.2023 - Current
- Resolve guest complaints and discrepancies in a prompt and courteous manner
- Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Guest Service Coworker
Kwik Trip
09.2022 - 08.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Line Worker
Marathon Cheese
07.2022 - 08.2022
- Used equipment properly to avoid workplace hazards or injuries
- Packaged products on production lines according to established guidelines
- Inspected and adjusted work performed to meet expectations
Dietary Aide
Benedictine Living Community
08.2019 - 08.2021
- Served meals to residents in accordance with established schedules and dietary procedures
- Kept all kitchen areas clean, tidy and free of hazards
- Followed all food safety regulations while preparing meals for patients
Sales Associate
Gordmans
03.2019 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products
- Prepared merchandise for sales floor by pricing or tagging
Education
No Degree - Medical Coding Specialist
Western Technical College
La Crosse, WI05-2026
High School Diploma - undefined
Mosinee High School
05.2021
Skills
- Resolving Disputes
- Personable Demeanor
- Guest Satisfaction
- Food Service
- Teamwork
- Delegation and supervision
- Upselling strategies
- Strong leadership
- Computer skills
- Flexible schedule
Timeline
Guest Service Leader
Kwik Trip
08.2023 - Current
Guest Service Coworker
Kwik Trip
09.2022 - 08.2023
Line Worker
Marathon Cheese
07.2022 - 08.2022
Dietary Aide
Benedictine Living Community
08.2019 - 08.2021
Sales Associate
Gordmans
03.2019 - 08.2019
High School Diploma - undefined
Mosinee High School
No Degree - Medical Coding Specialist
Western Technical College
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