Elaina Raeane Regnier Regnier

Publix Grocery Stores

07.2018 - Current

Developed strong relationships with repeat customers by providing excellent customer service on each visit.
Recognized potential security risks or fraudulent activity within the store during shifts.
Assisted customers with locating products throughout the store.
Collaborated with team members from various departments to achieve common goals.
Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
Supported management initiatives by participating in meetings or training sessions when requested.
Provided product information to customers and addressed all questions promptly and knowledgeably.
Communicated professionally with coworkers, supervisors, and customers both verbally and in writing.
Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
Maintained cleanliness of sales floor area throughout shift by tidying shelves, vacuuming carpeting.
Provided excellent customer service by responding to customer inquiries promptly and professionally.
Handled cash transactions accurately by following established procedures.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Answered inbound calls, chats and emails to facilitate customer service.
Mentored junior team members and managed employee relationships.