Summary

Overview

Work History

Education

Skills

Languages

Timeline

Elaine Acevedo

New York,NY

Summary

Administrative professional with 4+ years of experience supporting high-volume healthcare and academic offices. Adept at performing confidential clerical and secretarial duties, prioritizing office activities, and delegating tasks to staff. Experienced in coordinating special projects and events, responding to inquiries with a comprehensive knowledge of departmental policies and programs, and acting as a liaison between the public and senior personnel. Skilled in composing correspondence, advanced word processing, database management, report generation, complex spreadsheets, and monitoring departmental budgets to improve operational efficiency.

Overview

years of professional experience

Work History

Medical Secretary I – Orthopedics

NYU Langone Hospital

White Plains, NY

03.2023 - 02.2024

Performed a wide range of clerical and administrative functions supporting clinical and administrative teams, including managing confidential records, scheduling, and correspondence in compliance with HIPAA standards.
Prioritized daily office activities and coordinated tasks with staff to streamline patient intake and appointment flow, serving 60–80 patients per day while reducing average wait times by 20%.
Scheduled and managed 100+ appointments weekly using Epic and MyChart, improving operational efficiency by 30% and reducing no-shows by 35%.
Responded to high-volume inquiries (80+ calls daily) and provided accurate information regarding appointments, insurance, and medical services, resolving 95% of requests at first contact.
Verified insurance and patient data with 99.8% accuracy, supporting billing operations and decreasing claim rejections by 20%.
Drafted, customized, and distributed patient correspondence and departmental communications to facilitate information flow and enhance service delivery.
Generated and maintained reports, logs, and records within Epic to support compliance, performance tracking, and departmental audits.
Scanned, uploaded, and organized 1,200+ documents monthly into EMR systems, ensuring records were complete, accessible, and secure.
Supported special projects and staff training by onboarding and mentoring 3 new team members, reducing ramp-up time by 20% and strengthening department performance.
Collaborated with senior staff to triage urgent cases and walk-ins, contributing to a 15% increase in same-day care availability.

Patient Care Administrator II - Dermatology

Montefiore Einstein Medical Center

Bronx, NY

03.2021 - 08.2022

Served as Administrative Support in the Dermatology department at Montefiore Einstein Medical Center, coordinating appointment schedules, verifying documentation, and keeping correct records in compliance with confidentiality standards.
Prioritized and organized office activities, supported department projects, and acted as a liaison between staff, patients, and hospital administration to ensure efficient operations in a high-volume academic medical setting.
Coordinated front-office operations for a high-volume outpatient clinic, registering 50–70 clients daily while maintaining a 90%+ satisfaction rating on service surveys.
Managed appointment scheduling, adjustments, and cancellations, reducing provider downtime by 25% and increasing patient access to care.
Processed insurance eligibility checks and prior authorizations for 40+ patients daily, decreasing administrative delays in treatment approvals by 30%.
Maintained accurate and confidential records within the EHR system, ensuring 100% HIPAA compliance across medical, demographic, and financial data.
Assisted with intake and prioritization of urgent requests, collaborating with staff to reduce triage time by 15% and improve same-day service availability.
Acted as a liaison between patients, staff, and administration, resolving 95% of inquiries at first contact and minimizing wait-time frustration during peak hours.
Balanced front desk cash collections and co-pays daily with 100% reconciliation accuracy, supporting efficient billing and reducing claim errors by 20%.
Supported departmental projects and special initiatives, including workflow improvement pilots that cut intake bottlenecks by 10%.
Assisted with clinical studies and academic research coordination, preparing documentation, scheduling participant visits and ensuring records were properly maintained for audit readiness.

Front Desk Receptionist

Allergy and Asthma Center

New York, NY

06.2019 - 12.2021

Managed the patient check-in/check-out flow, collected patient information, updated and maintained patient information, and scanned insurance information into patients' EMR.
Ran scheduling for patients and doctors via Outlook, reached out to reschedule within 72 hours of cancellation.
Collected patient payment information, audited the daily super-bills, and provided payments and payment documentation to the business office.
Triaged incoming phone calls, forwarding them in a timely manner to the appropriate person based on urgency.
Texted, emailed, and called patients with appointment reminders, decreasing no-shows by 18%.
Scheduled patient testing and treatment with multiple hospital facilities.
Applied payments and adjustments to patient accounts, processed deposits and maintained accurate records of all payments received.
Maintained strict confidentiality and HIPAA and OSHA certified.

Office Administrator I

Kittay House

Bronx, NY

01.2018 - 01.2019

Education

Associates of Science (B.S.) -

Monroe College

New Rochelle, NY

Executive Administration

COURSERA

Medical Receptionist Training

Skill Up