Elaine Apelu
Summary
Highly motivated detail-oriented professional with the ability to effectively communicate, collaborate and build strong relationships with diverse individuals and groups. Proven ability to learn quickly, exceed goals, and thrive is an ambiguous environment. Strong logical thinker, problem solver, with customer support to deliver high-quality results.
Overview
12
12
years of professional experience
Work History
Implementation Specialist
ADP
09.2023 - Current
- Assisted project managers with strengthening client relationships through targeted solutions.
- Handled incoming calls daily while providing excellent customer service.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Assessed project scope to confirm details and understand customer expectations in advance.
Hula Dance Instructor
Kilali's Polynesian Revue
01.2016 - Current
- Instruct 60 students of diverse ages and backgrounds in the art of Polynesian dance
- Facilitated effective communication and collaboration among team members
- Thoroughly planned and organized performances to ensure cohesive events
- Gilbert
Process Lead/Logistic Specialist
Amazon
08.2020 - 09.2023
- Manage employee training for 7 new hires over a period of 2 months
- Organize and conduct over 80 onboarding presentations amonth for Amazon partners for half a year
- Handled over 800 cases in a year that resolve credit card issues for US Bank
- Lead new initiatives by connecting with internal and external stakeholders in central operations
Team Lead
Pokitrition
05.2019 - 08.2020
- Elevated team performance by training employees in new techniques and monitoring daily activities
- Fostered open and effective communication with customers and team member to ensure operations
- Maintained a clean and organized front-of-house environment to ensure a positive customer experience
Front End Expediter
Kneaders Bakery& Cafe
04.2013 - 05.2015
- Managed customer orders and cash transactions with accuracy and efficiency
- Counted receipt totals and resolved discrepancies to control financial risks
- Cultivated a welcoming atmosphere for customers by maintaining positive interactions with both customer and co-workers
- Gilbert
Education
Mesa Community College
01-2029
Diploma -
Gilbert High School
05.2016
Skills
- Solutions focused
- Growth-oriented mindset
- Collaborative problem-solving
- Accountability
Timeline
Implementation Specialist
ADP
09.2023 - Current
Process Lead/Logistic Specialist
Amazon
08.2020 - 09.2023
Team Lead
Pokitrition
05.2019 - 08.2020
Hula Dance Instructor
Kilali's Polynesian Revue
01.2016 - Current
Front End Expediter
Kneaders Bakery& Cafe
04.2013 - 05.2015
Mesa Community College
Diploma -
Gilbert High School
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