Elaine Baez
Columbus,OH
Summary
Diligent Slot Attendant with solid background in customer service and casino operations. Proven ability to handle guest transactions efficiently and resolve issues promptly. Demonstrated excellence in maintaining safe and enjoyable gaming environment and ensuring compliance with casino regulations.
Overview
8
8
years of professional experience
Work History
Slot Attendant
Hard Rock Casino
08.2022 - 05.2024
- Verified jackpot payouts, ensuring adherence to standards and procedures, enhancing guest trust.
- Maintained professionalism while engaging with guests, boosting overall customer satisfaction.
- Assisted guests with game rules and slot regulations, improving the gaming experience.
- Streamlined slot machine maintenance, reducing downtime by 20% through proactive troubleshooting and repairs.
Footwear Team Lead
Dick's Sporting Goods, Inc
04.2022 - 08.2022
- Prioritized and managed multiple projects and integrated leadership responsibilities with selling role.
- Assembled promotional displays to increase brand awareness and attract customers.
- Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
Sales Lead
Kohl's
12.2018 - 07.2020
- Proactively engaged shoppers, offered assistance and information on merchandise and product features.
- Used POS system to process sales, returns, online orders and gift card activations.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Dental Assistant
Associated Orthodontics
09.2019 - 06.2020
- Provided patients and their family the highest class of orthodontic care.
- Worked with patients to create a comfortable and rewarding orthodontic experience.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Receptionist/Sales Associate
Rooms To Go
10.2016 - 09.2017
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Provided positive first impressions to welcome existing, new and potential customers.
- Store openings and closings.
Education
Dental Assisting Certificate -
Columbus Dental Assisting
Columbus, OH2019
High School Diploma -
Dr. Santiago Veve Calzada
Fajardo, P.R.05.2014
Skills
- Customer Inquiries
- Active Listening
- Administrative Support
- Operational Reports
- Customer Experience
- Accurate Money Handling
- Customer Needs Assessments
- Legal Documentation
- Operational Requirements
- Customer Satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Slot Attendant
Hard Rock Casino
08.2022 - 05.2024
Footwear Team Lead
Dick's Sporting Goods, Inc
04.2022 - 08.2022
Dental Assistant
Associated Orthodontics
09.2019 - 06.2020
Sales Lead
Kohl's
12.2018 - 07.2020
Receptionist/Sales Associate
Rooms To Go
10.2016 - 09.2017
Dental Assisting Certificate -
Columbus Dental Assisting
High School Diploma -
Dr. Santiago Veve Calzada
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