Billie Pena
Scottsdale,AZ
Summary
Dedicated slot key professional adept at driving guest satisfaction and promoting compliance with casino security measures. Proven history of assessing slot machine functionality and resolving issues. Actively pursuing management opportunity to apply excellent knowledge of casino floor and slot key functions. Slot Attendant skilled at promoting casino amenities and building customer loyalty through exceptional service. Reputation for accurately handling money and updating computer accounts. Delivers excellent guest service and builds casino loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Slot Attendant
Casino Arizona At Talking Stick Resort
Scottsdale, AZ
02.2016 - Current
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Dispensed machine payouts and provided change for players.
- Handled money, ticket and chips exchanges for customers.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Connected with guests on personal level to build loyalty.
- Repaired problems and maintained machines in good working order.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Set up new loyalty memberships and updated existing accounts.
Cage Cashier
Casino Arizona At Talking Stick Resort
Scottsdale, AZ
06.2009 - 04.2010
- Sold chips, tokens or tickets to patrons based on individual needs.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
- Checked customer identification and verified signatures for large transactions.
- Helped patrons access funds by cashing checkers and processing credit card advances.
- Performed check cashing for customers based on company policies.
- Secured casino funds not in use after balancing cash drawer.
- Moved currency, coins and chips following exact security protocols.
- Quickly and accurately counted drawers at start and end of each shift.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Verified and processed authorization forms for transactions.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
Poker Dual Rate Supervisor
Casino Arizona At Talking Stick Resort
Scottsdale, AZ
04.2010 - 02.2016
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Trained, supervised and evaluated workers.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Orchestrated staffing to support adequate disposition of dealers at monitored tables.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Education
Associate Of Applied Arts - Criminal Justice
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZSkills
- Serving Customer Needs
- Administrative Support
- Dispensing Jackpots
- Customer Accounts Management
- Customer Experience
- Data Entry
- Minor Repairs
- Active Listening
- Updating Player Accounts
- Creative Solutions
- Reading Comprehension
- Customer Inquiries
- Guest Satisfaction
- Accurate Money Handling
- Brand Loyalty
- Learning Strategies
- Security Protocols
- Training and Development Skills
- Guest Safety
- Customer Retention
- Repairing Machines
- Slot Machine Troubleshooting
- Cash Cage Operations
Timeline
Slot Attendant
Casino Arizona At Talking Stick Resort
02.2016 - Current
Poker Dual Rate Supervisor
Casino Arizona At Talking Stick Resort
04.2010 - 02.2016
Cage Cashier
Casino Arizona At Talking Stick Resort
06.2009 - 04.2010
Associate Of Applied Arts - Criminal Justice
Maricopa Community Colleges - Scottsdale Community College