Angel Soza Guerrero
Miami
Summary
Detail-oriented professional with extensive experience in the gaming industry. Skilled in conflict resolution and accurate money handling, with a track record of ensuring compliance with regulations. Committed to delivering exceptional customer service and enhancing guest satisfaction.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
Work History
Slot Attendant
Miccosukee Resort and Gaming
Miami
07.2019 - Current
- Assisted guests with slot machine operation, troubleshooting, and fixing minor malfuncions.
- Maintained cleanliness and organization of gaming machines and surrounding areas.
- Educated guests on machine features, promotions, and game rules effectively.
- Monitored gaming area for compliance with regulations and safety standards.
- Provided excellent customer service to enhance guest experience at the resort.
- Processing and paying taxable and non-taxable winnings to patrons.
Material Handler
FedEx
Miami
05.2016 - 07.2019
- Operated forklifts to move materials within the distribution center.
- Loaded and unloaded shipments from delivery trucks efficiently.
- Maintained accurate inventory records using warehouse management systems.
- Inspected incoming and outgoing shipments for quality and accuracy.
- Collaborated with team members to streamline material handling processes.
- Followed safety protocols to ensure a secure working environment.
- Assisted in training new staff on equipment operations and safety measures.
Cashier
Dunkin' Donuts
Miami
05.2015 - 05.2016
- Operated cash register efficiently during high-volume service hours.
- Handled customer transactions and provided accurate change promptly.
- Maintained cleanliness and organization of the front counter area.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
G Holmes Braddock
Miami, FLSkills
- Slot machine operation
- Gaming regulations compliance
- Customer inquiries handling
- Winnings processing
- Problem solving
- Conflict resolution
- Accurate money handling
- Strong communication skills
Timeline
Slot Attendant
Miccosukee Resort and Gaming
07.2019 - Current
Material Handler
FedEx
05.2016 - 07.2019
Cashier
Dunkin' Donuts
05.2015 - 05.2016
G Holmes Braddock