ELIZABETH SICILIANO
Las Vegas,NEVADA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Slot Ambassador position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Place a high value on punctuality and work hard to maintain an excellent attendance record. Going the extra mile.
Overview
10
10
years of professional experience
Work History
Player Club Attendant / Lead Sup / Slot Attendant
Gold Coast Hotel & Casino
02.2018 - Current
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- knowledge of all and other special events. walk around to assigned areas to ensure guests needs are met.
- to develop and maintain guest loyalty and incremental visitation. Making neat and clean your assigned area, correct machine tilts , refill tito tickets in the machine
- Collaborated with over all departments to resolve customer complaints and issues to guarantee seamless satisfaction, boosting customer satisfaction ratings 100%.
- Cashed out jackpots and processed proper tax forms to comply with legal requirements in a fast and timely manner.
Slot Ambassador
Lucky Dragon Hotel & Casino
11.2017 - 01.2018
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
Slot Ambassador
Downtown Grand Hotel & Casino
11.2013 - 11.2017
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Cashed out jackpots and processed proper tax forms to comply with legal requirements, making sure assigned areas are neat & clean and chairs are pushed back, repair machine tilts , refill tito tickets into machines, recall games based on issues,resetting jackpots after payouts
Education
Bachelor of Science - Dietitian / Food & Nutrition
University of Santo Tomas
Manila, Philippines06.1984
Skills
- Customer Satisfaction
- Multitasking Abilities
- Team Communication
- Cash Handling
- Clerical Support
- Customer Inquiries
Timeline
Player Club Attendant / Lead Sup / Slot Attendant
Gold Coast Hotel & Casino
02.2018 - Current
Slot Ambassador
Lucky Dragon Hotel & Casino
11.2017 - 01.2018
Slot Ambassador
Downtown Grand Hotel & Casino
11.2013 - 11.2017
Bachelor of Science - Dietitian / Food & Nutrition
University of Santo Tomas
Similar Profiles
Michael Lee Emerson RhoadMichael Lee Emerson Rhoad
NA at Gold Coast Hotel and CasinoNA at Gold Coast Hotel and Casino
Chun Qiong LiChun Qiong Li
Table Games Dealer at Gold Coast Hotel & CasinoTable Games Dealer at Gold Coast Hotel & Casino
Robyn BouterieRobyn Bouterie
Banquet Bartender / Server at Gold Coast Hotel & CasinoBanquet Bartender / Server at Gold Coast Hotel & Casino