Elaine Barsalou
Health First Medical Center
Palm Bay,FL
26
years of professional experience
Experienced Patient Care Specialist and RMA with a strong background in patient confidentiality, clinical assessment, medical terminology, and compassionate care. Skilled in teamwork, problem-solving, and multitasking across fast-paced clinical settings.
Work History
Patient Care Specialist, RMA
5 Years 10 Months- Managed patient intake scheduling and visit preparation to maintain efficient clinical workflow.
- Verified insurance eligibility and authorization details, reducing billing delays and appointment disruptions.
- Accurately documented patient information in electronic health records to support compliant care coordination.
- Delivered treatment instructions and follow-up requirements to support patient comprehension and ongoing adherence.
- Addressed patient concerns promptly to maintain service quality and support positive care experiences.
- Improved care coordination by tracking referral follow-ups and coordinating ongoing patient services for uninterrupted care.
- Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
- Provided timely and compassionate care to support patient satisfaction and continuity of experience.
- Ensured HIPAA compliance by safeguarding confidential patient information at all times.
- Offered empathetic emotional support to patients and families during difficult periods, building trusting relationships across the healthcare journey.
- Facilitated patient education to ensure thorough understanding of diagnoses and treatment plans.
Certified Nursing Assistant
8 Years 4 Months- Provided direct patient care, including bathing, dressing, feeding, and repositioning, while maintaining comfort and dignity.
- Assisted with mobility, transfers, and ambulation using proper body mechanics and safety techniques.
- Monitored vital signs and reported changes in patient condition promptly to nursing staff.
- Documented patient observations accurately in electronic health records and care charts.
- Supported infection control practices by following isolation protocols, hand hygiene, and equipment sanitation procedures.
- Responded quickly to call lights, patient needs, and unit requests with consistent bedside support.
- Prepared rooms, stocked supplies, and maintained clean, organized patient care areas for efficient workflow.
- Collaborated with nurses and interdisciplinary teams to deliver consistent, compassionate, patient-centered care.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted patients with bathing, grooming, toileting, and mobility while preserving dignity and comfort.
Clinic Aide
10 Years 8 Months- Documented visits, medications, and health incidents in confidential student records.
- Administered prescribed medications following physician orders and district procedures.
- Communicated with parents regarding illness, injuries, and required student pick-up.
- Provided first aid and basic care for minor injuries and illnesses.
- Monitored immunization and health compliance records for student enrollment requirements.
- Maintained clean, organized clinic environment and stocked medical supplies.
- Assisted with health screenings, referrals, and follow-up documentation.
- Supported overall clinic efficiency by completing assigned tasks promptly, offering assistance to colleagues as needed, and adapting to changing circumstances.
- Eased the burden on administrative staff by handling incoming phone calls professionally while directing callers appropriately based on their needs or inquiries.
- Contributed to effective communication between staff members by relaying important information promptly and accurately.
- Provided compassionate care to patients in distress, promoting a calm and supportive environment.
- Oriented and trained new staff on proper procedures and policies.
Education
High School Diploma
- Relevant Coursework: Dental Assistance , Home Health Classes
Skills
Clinical assessment
Patient education
Medical terminology
First aid and CPR
Quality improvement
Patient confidentiality
Problem-solving
Multitasking
Teamwork
Timeline
Patient Care Specialist, RMA
Health First Medical Center
12.2020 - CurrentRead More
Certified Nursing Assistant
Health First Viera Hospital
08.2012 - 12.2020Read More
Clinic Aide
Osceola County School District
10.2000 - 06.2011Read More
Point Pleasant Boro High
High School Diploma
Read More