Elaine Blea-Walters
Lakewood
Summary
Dynamic Customer Service Representative with extensive experience at Liberty Mutual, excelling in problem resolution and customer education. Proven ability to enhance customer loyalty through empathetic service and critical thinking. Skilled in relationship building and call center operations, contributing to team success and the seamless integration of new hires.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Liberty Mutual
Boston Massachusetts
10.2000 - Current
- Assist our independent agents in navigating company website and processing changes, billing questions, cancellations and front line underwriting assistance.
- Collaborate with team members to develop best practices for consistent customer service delivery.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provide coaching and mentoring to new hires, contributing to their successful integration into the team.
- Address customer inquiries to ensure satisfaction and foster positive service experience.
- Assist new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- I am licensed for property and casualty in Colorado which has been beneficial in different roles outside of my current position where you assisted the customer directly on behalf of the agent.
Customer Service Representative
Dairyland Insurance
Wisconsin
01.1990 - 07.2000
- We would receive in applications from agents and input them into the system to create policies and also do up front underwriting to look for any concerns or issues
- We also took phones calls from agents to address any concerns with policies which could be billing, policy changes, inderwriting concerns and cancellations
Education
High School Diploma -
Abraham Lincoln Highschool
Denver Co.05-1989
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Customer education
- Relationship building
- Call center experience
Certification
Property and Casualty license.
Timeline
Customer Service Representative
Liberty Mutual
10.2000 - Current
Customer Service Representative
Dairyland Insurance
01.1990 - 07.2000
Property and Casualty license.
High School Diploma -
Abraham Lincoln Highschool
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